NinjaOne Agent Troubleshooting: Add an Override for Antivirus

Topic

This article explains how to add an override to the NinjaOne agent that allows for manually specifying antivirus (AV) information.

Environment

• NinjaOne Agent
• Linux
• Windows
• macOS

Description

To populate the AV information, use an optional av_override.json file or the Ninja - Set Antivirus Override template in the NinjaOne Automation Library.

The three fields or script variables you must update are:

• AV name or av_name (required)
• AV state or av_status must be one of the following: Up-to-Date, Out-of-Date, or Unknown
• AV status or av_state must be one of the following: on, off, expired, snoozed, unknown

The file path is:

ProgramdataNinjaRMMAgentCustomizationav_override.json

If you import the script from NinjaOne's template library, you can mark the fields as Mandatory. To do so, perform the following steps.

1. Open the Ninja - Set Antivirus Override template in NinjaOne.
2. Move your cursor over the variable and click the edit icon.

3. Activate the Make variable mandatory toggle.

4. Click Save.

Example

{
  "av_override": [
    {
      "av_name": "Example Antivirus",
      "av_version": "1.2.6",
      "av_status": "Out-of-Date"
      "av_state": "OFF"
    }
  ]
}

Additional Resources

Refer to NinjaOne Agent: Resource Catalog to learn how to use the NinjaOne agent.