NinjaOne Agent Troubleshooting: Add an Override for Antivirus

Question

Can I add an override to the NinjaRMM agent that allows for manually specifying antivirus (AV) information?

Environment

• NinjaOne RMM agent
• Linux
• Windows
• macOS

Answer

Yes. To populate the AV information, use an optional av_override.json file or the "Ninja - Set Antivirus Override" template in the NinjaOne Automation Library (Administration → Library → Automation → Template Library).

Figure 1: Select the set antivirus override template script in NinjaOne

The three fields or script variables you must update are: 

• AV name or av_name (required)
• AV state or av_state must be one of the following: up-to-date, out-of-date, or unknown
• AV status or av_status must be one of the following: on, off, expired, snoozed, unknown. 

The file path is:

ProgramdataNinjaRMMAgentCustomizationav_override.json

If you import the script from NinjaOne's template library, you can mark the fields as "mandatory." To do so: 

1. Click the template in NinjaOne to open it.
2. On the "Create Script" page, move your cursor over the variable and click the edit icon. 

Figure 2: Edit a template script variable in NinjaOne (click to enlarge)

3. Activate the Mandatory checkbox.

Figure 3: Make the script variable a required field

4. Click Save. 

Example

{
  "av_override": [
    {
      "av_name": "Exmaple Antivirus",
      "av_version": "1.2.6",
      "av_status": "Out-of-Date"
      "av_state": "OFF"
    }
  ]
}

Additional Resources

The following learning content will help you fully utilize the NinjaRMM agent.

• NinjaOne Agent: Resource Catalog