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NinjaOne Ticketing: Device and Organization Dashboards

  • Last Updated June 30, 2026

Topic

This document covers the organization and device-level dashboards for NinjaOne Ticketing.

The NinjaOne platform is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA); please submit a request to your account manager for a signed Business Associate Agreement (BAA). It is best practice to exercise proactive security measures, use Simple Mail Transmission Protocol (SMTP) servers to transmit ticket data, and ensure sufficient protocols are in place to maintain HIPAA compliance in all actions.

Environment

NinjaOne Ticketing

Description

Organization Level Ticketing Dashboard:

To view the organization level ticketing dashboard, first navigate to one of your organizations and then select the Ticketing tab.

org dash_ticketing tab.png

 

Below is an overview of the sections of the organization level ticketing dashboard, which include: 

  1. Average First Response Time (last 30 days)
  2. One Touch Resolution
  3. Ticket Organization

org level_ticket dashboard_overview.png

 

Average First Response Time

The first section in the organization level ticketing dashboard provides the average First Response Time for the last 30 days. The First Response is the first public comment added to a ticket after the ticket creation (to learn more about internal/public commenting on tickets, please see

The information in this section of the dashboard can be exported. An export can include tickets only, tickets with public comments, or tickets with all comments (public and private). 
org ticket dash_export.png

Clicking Edit Board allows you to configure how ticket information is displayed in this dashboard. This field can set how tickets are sorted, the direction of the sorting, and which columns are included. 
org ticket dash_edit board.png

Move your mouse pointer over a ticket subject to view the associated tooltip.
TIcketDashboardTooltip.png

 

Device Level Ticketing Dashboard:

To view the organization level ticketing dashboard, first navigate to one of your organizations and then select the Ticketing tab.  
device dash_ticketing tab.png

The information displayed is the same as that in the Organization-level dashboard, but specific to the tickets assigned to this particular device. To learn about the sections within the ticketing tab, select from the following options: 

  1. Average First Response Time (last 30 days)
  2. One Touch Resolution
  3. Ticket Organization

 

System and Organization Level Ticketing Widget:

An overview of ticketing is also available in the system and organization level

Lastly, ticket boards can be accessed via the left navigation pane below Devices. 
ticketing_sidebar tab.png

FAQ

Next Steps