NinjaOne IT Asset Management (ITAM): Add an Unmanaged Device in NinjaOne

Topic

This article describes the process for adding unmanaged devices to NinjaOne.

Environment

NinjaOne IT Asset Management (ITAM)

Description

Adding unmanaged devices in NinjaOne allows you to track assets that cannot install the NinjaOne Agent, such as cameras, printers, and mobile devices unsupported by NinjaOne Mobile Device Management (MDM).

If you have the Require unique asset IDs field set to grant access Across all organizations, you must provide a unique number for each device, regardless of its type. If you activated the option for Asset ID automatic generation, you can leave the Asset ID field blank. Refer to

The following instructions will guide you through the process of adding an unmanaged device in NinjaOne:

1. In NinjaOne, click the plus sign (+) icon in the top right corner of the page and select Add device.
2. Click Unmanaged.

3. Choose whether you want to import one or more devices from a CSV file or add a single device from a template.
   • Import Devices From CSV
   • Manually Create Devices

Import Devices From CSV

To import your unmanaged devices in bulk, perform the following steps:

1. Select Import devices from CSV and click Continue.
2. In the Import wizard dialog, click Add and then select a device type or role from the available options. To learn how to create an unmanaged device role, refer to NinjaOne IT Asset Management (ITAM): Unmanaged Device Roles.

3. Click Download Template and open the file from your recent downloads.
4. Enter all data for the column headers provided in the CSV template.

5. Save the file to your computer's local storage. Then, drop the file into the Import wizard dialog or click Browse Files to pull it from your file explorer.
6. The CSV file should display on the Import wizard dialog. Click Preview to test the data.

7. If the data you submitted is invalid, the Import wizard dialog will provide descriptions for each error. Move your mouse cursor over the error icon to view an explanation of the failure.

8. If your data does not have any errors, click Save Changes.

The device name will be displayed on the Devices search page and the organization dashboard. From these pages, you can access the unmanaged device dashboard.

Manually Create Devices

To create an unmanaged device, perform the following steps:

1. Select Manually create devices and click Continue.
2. Select an unmanaged device role from the options provided.
3. Update all required fields and any other information you would like to include for the device. You must assign the device to an organization before assigning it to a user.
4. Click Add in the Device role field.

5. In the Import wizard dialog, click Add and then select a device type or role from the available options.
6. After you add the device role, additional fields will appear in the Add unmanaged device dialog, including all custom fields added for that device role. Complete these fields as applicable.
7. Select the checkbox for Create another device to immediately add another unmanaged device after clicking Create. If you select this option, the device role and organization selection will carry over to the new form.
8. Click Create.

Additional Resources

Refer to the following resources to learn more about IT asset management in NinjaOne:

• NinjaOne IT Asset Management: Resource Catalog
• Device Enrollment and Management: Resource Catalog