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Adding an Unmanaged Device

  • Last Updated January 27, 2026

Topic

Learn how to add an unmanaged device in NinjaOne.

Environment

NinjaOne Endpoint Management

Description

Adding unmanaged devices in NinjaOne allows you to track assets that cannot install the NinjaOne RMM agent, such as cameras, printers, and mobile devices unsupported by NinjaOne Mobile Device Management (MDM).

If you have the Require unique asset IDs field set to grant access Across all organizations, you must provide a unique number for each new unmanaged device, regardless of its type. If you enabled the option for Asset ID automatic generation, you can leave the Asset ID field blank. Refer to Working with Unmanaged Devices in NinjaOne (ITAM) for more information. 

itam_asset fields_require unique asset IDs across all orgs.png
Figure 1: Require unique asset IDs across all organizations for NinjaOne ITAM

The following instructions will guide you through the process of adding an unmanaged device in NinjaOne: 

  1. In NinjaOne, click the plus sign (+) icon in the top right corner of the page and select Add device.
  2. Click Unmanaged. 
add an unmanaged device.png
Figure 2: Add an unmanaged device in NinjaOne
  1. Choose whether you want to import one or more devices from a .csv file or add a single device from a template.

Import Devices From CSV

To import your unmanaged devices in bulk, perform the following steps:

  1. Select Import devices from CSV and click Continue.
  2. In the Import wizard modal, click Add and then select a device type or role from the available options. To learn how to create an unmanaged device role, refer to NinjaOne IT Asset Management (ITAM): Unmanaged Device Roles.
ITAM_import_add role.png
Figure 3: Add a role for an unmanaged device in NinjaOne
  1. Click Download Template and open the file from your recent downloads.
  2. Enter all data for the column headers provided in the CSV template. 
The date format for warranty must reflect: yyyy-mm-dd.
  1. Save the file to your computer's local storage. Then, drop the file into the Import wizard modal or click Browse Files to pull it from your file explorer.
  2. The CSV file should display on the Import wizard modal. Click Preview to test the data. 
ITAM_preview template.png
Figure 4: Test unmanaged device imports in NinjaOne

If the data you submitted is invalid, the Import wizard modal will provide descriptions for each error. Move your cursor over the error icon to view an explanation of the failure.

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Figure 5: View errors for unmanaged device imports in NinjaOne

If you are not shown any errors, click Save Changes. 

The device name will be displayed on the Devices search page and the organization dashboard. From these pages, you can access the unmanaged device dashboard. To learn more about how to use the unmanaged device dashboard, refer to Working with Unmanaged or Unsupported Devices in NinjaOne (ITAM).

Manually Create Devices

To create an unmanaged device, perform the following steps:

  1. Select Manually create devices and click Continue.
  2. Select an unmanaged device role from the options provided.
  3. Update all required fields (marked with an asterisk *) and any other information you would like to include for the device. You must assign the device to an organization before assigning it to a user.
  4. Click Add in the Device role field. 
add an unmanaged device_add device role.png
Figure 6: Add a role for a new unmanaged device in NinjaOne
  1. In the Import wizard modal, click Add and then select a device type or role from the available options. To learn how to create a device role, refer to NinjaOne Platform: Device Roles.
  2. After you add the device role, additional fields will appear in the Add unmanaged device modal, including all custom fields added for that device role. Complete these fields as applicable.
  3. Select the checkbox for Create another device to immediately add another unmanaged device after clicking Create. If you select this option, the device role and organization selection will carry over to the new form.
  4. Once all fields are completed as needed, click Create.
add an unmanaged device_create another device.png
Figure 7: Additional fields for new unmanaged device (click to enlarge)

Additional Resources

Refer to the following resources to learn more about IT asset management in NinjaOne:

FAQ

Next Steps