Topic
This article describes how to work with and manage your tickets in NinjaOne.
Environment
NinjaOne Ticketing
Description
Use this article to learn the purpose of each section or field within a ticket in NinjaOne, and how to interact with tickets for best practice management.
Want to learn more about NinjaOne Ticketing? Check out our video library.
Select a category to learn more:
- Access Tickets
- Ticket Health
- Ticket Sections: Overview
- Merge, Change, and Split Tickets
- Export Tickets
- Additional Resources
Access Tickets
Access your ticket boards from the navigation sidebar in NinjaOne.
When you open a ticket, the requester (the person who submitted the ticket) will automatically receive a confirmation email. The email will come from the email alias you set up during configuration. To learn more about configuring the NinjaOne Ticketing tool, refer to NinjaOne Ticketing: Setup and Configuration.
You can add, remove, or rearrange columns on the board. Click Edit Board to configure what data you want to display on the page. Use the filter drop-down menus to find or sort the data.
Ticket Health
Your configuration preferences determine the Status color for tickets.
In the Health column, an exclamation point (!) will appear when a ticket is labeled as high priority and high severity. A yellow triangle alert 
will display when ongoing alerts are linked to the ticket.
Ticket Sections: Overview
When you open a ticket to begin working on it, there are numerous modifiable fields. For an explanation of these sections, refer to NinjaOne Ticketing: Resource Catalog to learn more about NinjaOne Ticketing.