Topic
This article answers frequently asked questions about health status indicators in NinjaOne.
Environment
- NinjaOne Endpoint Management
Index
Select a question to continue.
- What does an Unknown health status indicate, and is this expected behavior for devices that are offline or not actively reporting?
- Who can configure health statuses?
- Are custom health status settings applicable to the entire account?
- Can I configure different health statuses for different Ninja organizations?
- Can NinjaOne monitor Storage Area Networks (SANs) for Redundant Array of Independent Disks (RAID) health status?
What does an Unknown health status indicate, and is this expected behavior for devices that are offline or not actively reporting?
An Unknown health status means NinjaOne cannot determine the current health state of a device. This is expected behavior and does not indicate an active security problem. This can occur for several reasons:
- The device has not reported health data recently.
- Network or connectivity issues are preventing the device from communicating with NinjaOne.
- The NinjaOne agent on the device is not running or is malfunctioning.
When a device has an Unknown status, you should expect other disruptions as a result, such as policies not taking effect because the device cannot receive instructions from NinjaOne while it is offline.
Note that servers behave differently from workstations and other devices: when a server stops reporting, NinjaOne displays it as Unhealthy rather than Unknown.
To review or adjust health status settings for your devices, navigate to Administration → Devices → Health Status.
Who can configure health statuses?
For legacy permissions, only system administrators can configure health statuses. For new User Permissions, the ability to set health statuses is a permission that can be assigned to particular roles and technicians.
Are custom health status settings applicable to the entire account?
Yes. Health statuses are configured at the account level and are the same for all users.
Can I configure different health statuses for different Ninja organizations?
Currently, health statuses are configured at the account level and are universal across all organizations.
Can NinjaOne monitor Storage Area Networks (SANs) for Redundant Array of Independent Disks (RAID) health status?
NinjaOne supports Dell and HP RAID controllers for monitoring purposes. HP MegaRAID controllers are not currently supported. Refer to Policies: Condition Types Breakdown for more information.