Issue
When adding an Android mobile device to the NinjaOne platform, you cannot select the For Work usage type, or you receive an error message.
Environment
- NinjaOne MDM
- Android
Cause
One or more of the following conditions may cause this issue:
- The wrong enrollment mode is selected.
- Applications on the device are assigned the Required for Setup type, which can interfere with the enrollment process.
- Installer Deduplication is not active in NinjaOne.
Resolution
Wrong Enrollment Mode Selected
Device usage determines whether the device is used for personal and work purposes or only for work. Work-only usage requires full device management and activates actions such as full device wipe and rebooting, which are not available for personally owned devices.
- The Android For Work Usage enrollment type should be used only if the company has ownership of the device and the device is new (out of the box or reset to factory defaults). If you receive an error, it is most likely that the device does not meet that criterion.
- If the device must be registered as For work only, you must restore it to factory default settings or use a brand-new device with no data. Otherwise, select For personal and work; you can create a work profile and use the device with full control over the personal side. Refer to the Configuring Application Restrictions and Settings section of NinjaOne MDM: Enabling Android Enterprise Device Management to learn how to change application assignment types.
Apps Assigned as Required for Setup Blocking Enrollment
Applications set to the Required for Setup assignment type on the device may cause issues during enrollment. Instead, we recommend setting the apps to Force Install to push enrollment when the device comes online.
Installer Deduplication Not Activated
We also recommend activating Installer Deduplication. You can do so by following this procedure:
- In NinjaOne, navigate to Administration → General → Settings → Installer Settings.
- Scroll to the Agent Installer section of the page and click Edit.
- Activate the Agent deduplication toggle and click Update.
Additional Resources
The following articles provide additional context for Android Work Profile management and troubleshooting in NinjaOne:
- NinjaOne MDM: Troubleshooting Android Work Profile Issues
- NinjaOne MDM: Troubleshooting: Android Attempts to Set Up a Work Profile When I Try to Add a Company Google Account
- NinjaOne MDM: Troubleshooting: My IT Administrator Does Not Allow a Work Profile on My Device
- NinjaOne MDM: Troubleshooting: Work Profile Device Serial Number Mismatch in NinjaOne
- NinjaOne MDM: Troubleshooting: My Android Device was Automatically Wiped
- NinjaOne MDM: Enabling Android Enterprise Device Management
- NinjaOne MDM: Android Policy Management