Issue
When you add a company Google account to an Android device enrolled in NinjaOne, Android may attempt to set up a work profile automatically.
Environment
- NinjaOne Mobile Device Management (MDM)
- Android
Cause
The Advanced Management setting in Google Workspace requires device management to be associated with the Google account in question, which causes Android to attempt setting up a work profile.
Resolution
To resolve this, you must deactivate Advanced Management either globally or for the particular organization group (OU) to which the Google account belongs.
Additional Resources
The following articles provide additional context for Android Work Profile management and troubleshooting in NinjaOne:
- NinjaOne MDM: Troubleshooting Android Work Profile Issues
- NinjaOne MDM: Troubleshooting: Cannot Select the “For Work” Usage Type When Enrolling a Device
- NinjaOne MDM: Troubleshooting: My IT Administrator Does Not Allow a Work Profile on My Device
- NinjaOne MDM: Troubleshooting: Work Profile Device Serial Number Mismatch in NinjaOne
- NinjaOne MDM: Troubleshooting: My Android Device was Automatically Wiped
- Enroll an Android Phone After Factory Reset
- Android MDM: Policy Management