The all-in-one PSA software for MSPs

Name: PSA Software for MSPs
Brand: NinjaOne
Rating: 4.8 (2414 reviews)

Purpose-built PSA software that helps MSPs deliver services faster, bill accurately, and scale profitably.

Set up fast, discover business opportunities in real-time, scale your operations and get paid — without the hassle

Streamline business and IT processes

Effortlessly manage clients with a unified PSA including billing, ticketing, documentation, and IT asset management.

Seize every business opportunity

Streamlined workflows, real-time visibility, and automated device discovery ensure you never miss an upsell or renewal opportunity.

Scale up business operations

Allocate resources efficiently, make data-driven decisions, and leave break-fix behind.

PSA software features built for MSPs

Offer any service, your way

NinjaOne PSA adjusts to your model, making it easy to bill accurately, expand offerings, and grow without complexity.

Smart contract management

Easily manage contracts. Customize services, track terms, and handle renewals, so you can deliver great customer service.

Automated invoicing & billing

Integrate with your preferred accounting solution for accurate, hassle-free billing and automated invoicing.

Ticketing without the bottlenecks

Create, track, and close tickets with automation that keeps you ahead of the queue. Set priorities, route tickets, and provide faster fixes.

All-in-one IT service management

Unify service delivery and business operations to automate workflows, capture sales opportunities, and ensure accurate, effortless billing.

Act directly from a ticket

Use NinjaOne RMM to access devices, run scripts, and troubleshoot with tools like Remote Registry, Task Manager, and CMD.

Real-time visibility with automated discovery

Automated discovery keeps assets visible and current, ensuring full coverage of managed and unmanaged devices for proactive IT.

Structured documentation for technician efficiency

Centralize checklists and knowledge articles linked to tickets to speed resolutions, standardize processes, and aid technicians.

Hardware and software lifecycle management

Proactively manage warranties, licenses, and end-of-life dates to enhance planning, minimize costs, and identify new revenue opportunities.

Self-service client portal

A customizable self-service portal lets users manage tickets that easily convert into PSA-tracked projects or billable hours.

Manage customer documents

Keep service contracts and critical customer documents organized and easily accessible in NinjaOne’s documentation system – so you can find what you need, when you need it.

NinjaOne on the go

Use remote access, scripts, and other powerful tools – while seamlessly tracking work through tickets – all from the NinjaOne mobile app.

What is included in the PSA Bundle?

Billing

Ticketing

Documentation

IT Asset Management

Customers love NinjaOne

0 %

saved time on manual tasks through automation

0 %

reduced ticket volumes and resolution times

0 %

replaced 3-4 tools with NinjaOne

"We were looking for an intuitive, all-in-one solution and found exactly that with NinjaOne. Setting up PSA took less than 8 hours, compared to more than 1,700 hours spent struggling with our previous platform." Chris Freels, Owner and CEO of IT Management Services

Events, Updates, and Resources

What is IT Asset Management: A Comprehensive Overview

Learn more about IT Asset Management, its function, key components, benefits, challenges, and best practices in this comprehensive ITAM overview.

IT Asset Management Software

Discover devices and get complete, accurate, and real-time insight into all your managed IT assets to reduce costs, increase productivity, and improve security.

Computer Inventory Management Software

Streamline IT asset control with NinjaOne's advanced Computer Inventory Management Software for a seamlessly managed infrastructure.

This is why customers love us

100,000

Endpoints managed

“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”

40%

More Cost Effective

“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”

10-15

Tools Replaced

“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”

30%

Less time for patching

“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”

2,000

Endpoints managed

“NinjaOne gives me much more flexibility and security in my work”

30%

Annual ROI

“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”

24x

Faster Endpoint Management

“Our processes have become 24x faster with NinjaOne.”

20-40

Hours Saved Each Week

“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”

NinjaOne Integrations

Customers rate us #1 in Unified Endpoint Management, RMM, and Patch Management

Ready to simplify work with unified IT?

NinjaOne PSA FAQs

What is NinjaOne PSA?

NinjaOne PSA (Professional Services Automation) is a solution designed for Managed Service Providers (MSPs) to streamline business operations. It integrates seamlessly with NinjaOne’s solution portfolio.

Why Did NinjaOne Build a PSA Solution?

NinjaOne is committed to supporting its MSP customers, particularly smaller MSPs that greatly benefit from all-in-one solutions. To address this need, NinjaOne developed an intuitive PSA that is seamlessly integrated with its platform, filling a gap in its portfolio, empowering MSPs to scale their businesses efficiently and effectively.

What will I get with the PSA bundle

What accounting solution does NinjaOne integrate with?

NinjaOne seamlessly integrates with QuickBooks Online for efficient billing and invoicing. Please note that NinjaOne does not support integration with the desktop version of QuickBooks.

Can I use other solutions for my accounting?

Yes, NinjaOne Billing is flexible. It is possible to export invoice data in CSV format, which can be imported into other accounting solutions.

Can I use NinjaOne PSA without the integration of QuickBooks Online?

Yes, since NinjaOne version 11.0, the PSA can be used without the QuickBooks online integration.

What currencies does NinjaOne PSA support?

The most common currencies are USD, EUR, GBP, and CAD. However, NinjaOne supports every currency available in QuickBooks Online.

Is NinjaOne PSA suitable for MSPs planning to scale their business fast?

Absolutely. NinjaOne PSA supports scalability by aligning technical and business operations, providing detailed insights, and automating repetitive tasks, allowing MSPs to grow without added complexity.

What features should MSPs look for in PSA software?

MSPs should choose PSA tools that are unified and easy to use, combining RMM, ticketing, documentation, and IT asset management in one platform. Flexible time tracking, contract management, and billing are essential to support different service models and scale profitably without added complexity.

How does NinjaOne’s PSA software help MSPs increase profitability?

NinjaOne’s PSA solution increases MSP profitability by automatically capturing billable time, accurately billing every service, and linking all work to the right contracts. Integrated time tracking, flexible contract management, and automated billing eliminate revenue leakage, reduce manual admin work, and give MSPs clear visibility into margins.

Is NinjaOne’s PSA tool integrated with NinjaOne RMM?

Yes. NinjaOne is a truly unified RMM and PSA platform — not just an integration.

Does NinjaOne’s PSA software support multi-tenant MSP environments?

Yes. While NinjaOne’s PSA software is designed for small and mid-sized MSPs, it fully supports multi-tenant environments. As part of NinjaOne’s unified platform, it delivers multi-tenant capabilities on par with enterprise PSA solutions, without the complexity or overhead typically associated with enterprise tools.