Topic
This article describes the process for transitioning your remote support operations from TeamViewer to NinjaOne Remote.
Environment
- NinjaOne Remote
- TeamViewer
Description
As part of recent changes to our partner ecosystem, TeamViewer has ended its agreement with NinjaOne. As a result, TeamViewer will no longer be available through NinjaOne after the end of 2025, and all customers currently using it will need to transition to an alternative.
The good news is that NinjaOne Remote is now automatically enabled and ready for you to start using it today. It is more powerful, secure, and fully integrated with your NinjaOne platform. Best of all, it comes at no additional cost.
Why Switch to NinjaOne Remote?
Thousands of our customers, including many of the largest organizations we serve, have already made the switch to NinjaOne Remote. Here's why:
Seamless Background Troubleshooting
With Background Mode, you can resolve issues without interrupting your end users. It is silent, fast, and efficient.
Full Remote Toolkit
Get access to powerful remote capabilities such as:
- Remote printing
- File transfers
- Session recording
- Clipboard syncing
- Multiple monitor support
Everything your technicians need is built in.
Performance You Can Rely On
NinjaOne Remote is optimized for speed. Sessions launch up to two times faster compared to TeamViewer.
Enterprise-Grade Security
Enjoy peace of mind with:
- Encrypted sessions
- Role-based access controls
- Full audit trails and session logging
Security is built into every remote interaction.
Get Quick Connect at No Additional Cost
As a bonus, we are including NinjaOne Quick Connect at no additional cost for the lifetime of your account. Quick Connect lets your team:
- Instantly support unmanaged devices
- Send on-demand connection links to users
- Extend your support reach beyond your RMM
This upgrade is free for anyone who transitions from TeamViewer.
How to Migrate from TeamViewer to NinjaOne Remote
To make your transition as easy as possible, we've created a step-by-step video guide:
This short walkthrough demonstrates everything from enabling NinjaOne Remote to configuring permissions and rolling it out to your team. Most customers complete the migration in under an hour.
Need Help? Let's Talk.
If you're ready to make the switch or have questions about the process, our team is here to help. Simply contact your Account Manager or reply to the communication you received about this change.
We're confident that you will appreciate NinjaOne Remote's simplicity, speed, and reliability. We're here to make the transition smooth and stress-free.