Rated #1 in Support & Service

At NinjaOne, we believe that you shouldn’t have to settle for poor service, and we’re proud that a recent MSP Reddit survey placed NinjaOne at the top when it comes to customer support. Because when you choose NinjaOne, you’re not just getting a powerful, easy-to-use tool, you’re getting a partner in your growth.

“At NinjaOne, our relationship begins with our first contact. We strive to ensure that every interaction is easy, refreshing and successful, so you’re confident in your decision to become an IT ninja.“

Michael Shelton, VP of Global Product Support, NinjaOne

Michael Shelton

Quick and Easy Onboarding

NinjaOne’s customer success team strives to build substantial and long-lasting relationships with you, starting from day one. Our free and unlimited onboarding service makes getting up and running quick and easy.

"Moving 100,000 devices in 90 days is no small feat...Ahead of the migration, NinjaOne prepared the assets that we needed to be successful: documentation, the Dojo, and technical support. NinjaOne was there for us the whole way."

Dan Shapero
President/ COO at TeamLogic IT

Dan Shapero

“The support team was super helpful and the articles in the NinjaOne Dojo made it immensely easy to do just about anything. And, whenever we had questions, the response from NinjaOne was almost instantaneous. This level of support allowed us to deploy NinjaOne to all our endpoints in 30 days.”

Kyle Thompson
Manager of Global Infrastructure Operations at Patra

Video thumbnail of Kyle Thompson sharing their NinjaOne customer story.

Refreshing Technical Support

With NinjaOne, you’re not a ticket or a number on a screen. You’re a person with a real business who we want to succeed. Consider our support team to be an extension of your company. We believe in transformational—not transactional—interactions and are always looking for ways to “wow” you.

AVERAGE

1st Response Time

MINUTES

Ranked

IN SUPPORT

*Based on a 3rd party survey of 380+ MSPs

AVERAGE

CSAT Score

PERCENT

Simply the best support we could ever ask for, and I’ve worked with a lot of RMMs.

Thumbs way the eff up. You guys are the best.

Support was fantastic! Got an email much faster than expected. When I called I was able to get additional information right away!

Lightning response time, knowledgeable answer, A+ customer support, as usual.

Successful Training

The NinjaOne training team’s ongoing mission is to provide valuable technical advice and marketing materials to aide you as you grow your business. We provide resources through various mediums that make not only the onboarding and troubleshooting process intuitive and seamless, but help you make the most of your RMM.

NinjaOne provides a reliable and dynamic platform to help manage our clients’ technology. As a growing company, we feel that NinjaOne is aligned with our goals and can contribute greatly to our success.

Matt Donnelly
CTO at Mitchell and Company

Ninja has been a perfect fit for SidNetworks and has been instrumental in improving the profitability of my contracts through automated patch management, maintenance scripts, and a great remote administration tool!

Sidney Collum
CTO at Mitchell and Company

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