Issue:
We have received reports of an issue involving high-resource utilization from Splashtop and various antivirus products. This issue appears to be related to Splashtop Streamer v3.5.6.0.
Per Splashtop, this is likely due to how Splashtop utilizes WMI to gather system and hardware inventory conflicting with scheduled or on-access AV scans. Splashtop's Development Team expects that this will be fixed in their next update, v3.5.8.0.
Workaround:
- Splashtop has recommended that you create an AV exclusion for the entire Splashtop Program Files (x86) directory. If this exclusion does not work for your particular AV, please work with your AV's Support Team to determine the necessary exclusions that need to be made.
- If you do not wish to create an AV exclusion, you can disable Splashtop per device or per organization. Instructions on Splashtop removal can be found in Uninstalling Integrated Components.
Please note that Splashtop client updates are controlled by Splashtop. Please see this Splashtop article for more information about automatic Splashtop Streamer updates.
Solution:
Splashtop independently controls its update channels and will gradually roll out 3.5.8.0 on applicable devices. NinjaOne does not have the ability to control which devices are targeted, as updates are pushed out directly by Splashtop on a rolling basis. Please see this Splashtop article for more information about automatic Splashtop Streamer updates.
Please reach out to NinjaOne Support for additional assistance.