Issue
After enabling the integration and deploying the antivirus at the policy level, Webroot is not showing in the Software tab on the Device Dashboard.
Environment
- NinjaOne Integrations
- Webroot or OpenText
Cause
This issue may be due to a missing Webroot key in the device registry.
Resolution
NinjaOne uses the following registry location to build the software inventory:
ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindowsCurrentVersionUninstall
Verify whether Webroot has a key in this registry location. If the key is missing, use the following resources to contact Webroot Support for more information about why a key was not generated during the installation: Contact Support | OpenText Cybersecurity (external link).
Additional Resources
Refer to the following resources to learn more about the Webroot integration in NinjaOne: