Topic
NinjaOne provides multiple resources for our robust information technology asset management (ITAM) tool. To aid your knowledge search, refer to this catalog for a complete list of guides and a brief description of each.
Environment
NinjaOne ITAM
Description
Select a category to find related resources:
About Managed and Unmanaged Devices
NinjaOne enables you to track both managed and unmanaged devices in NinjaOne. The following table provides an explanation of the difference between managed and unmanaged devices.
| Management Type | Description |
|---|---|
| Unmanaged | Unmanaged devices that will never be directly managed in NinjaOne because the device cannot install the RMM agent. |
| Unmanaged, monitorable | Devices that may become managed by NinjaOne in the future by installing the RMM agent. |
| Managed | Devices that are actively monitored in NinjaOne and have the RMM agent installed. |
Getting Started
Use the following resource to set up this feature in NinjaOne: Getting Started With NinjaOne IT Asset Management.
General Supporting Documentation
Use the following resources to learn about each ITAM tool:
- Add an Unmanaged Device in NinjaOne: Learn how to add an unmanaged device in NinjaOne.
- NinjaOne IT Asset Management (ITAM): Manage Asset Relationships: This article explains how to manage your asset relationships from the Asset tab on the organization and device dashboards.
- Finding Discovered Devices: This article explains how to find discovered devices in the NinjaOne console.
- NinjaOne ITAM: Use API Scripts to Access Core Asset Fields: This article explains how to update specific asset fields via the Command Line Interface (CLI) and NinjaOne's API.
- NinjaOne IT Asset Management (ITAM): Unmanaged Device Roles: This article explains how to work with unmanaged device roles in NinjaOne.
- NinjaOne Endpoint Management: Software Licenses: This article explains how to use NinjaOne's IT Asset Management (ITAM) tool to manage software license usage and renewals.
Help and Troubleshooting
Use the following resources to resolve questions or issues involving ITAM in NinjaOne:
- NinjaOne IT Asset Management (ITAM): Working with Unmanaged Devices in NinjaOne: Learn how to track and manage the lifecycle of your assets within NinjaOne.
- NinjaOne IT Asset Management: Frequently Asked Questions (FAQ)