Topic
This article answers frequently asked questions about NinjaOne Archiver.
Environment
NinjaOne Backup
Description
Archiver is an add-on for NinjaOne SaaS Backup that enhances backup capabilities.
Index
- How does Dropsuite Archiver work?
- What method does Dropsuite use to archive?
- What mailbox does the Journal go to? Who hosts the mailbox?
- Does the journal always run successfully?
- How can I check if there is a journal setup error?
- What happens if my backup encounters a journal error?
How does Dropsuite Archiver work?
When a mailbox is added to Archiver, it backs up the existing emails to the mailbox. Then, Archiver:
- Creates a journal rule for your tenant and assigns the mailboxes to be archived.
- Sends a copy of each incoming and outgoing message to an external journal mailbox.
- Archiver will get the messages from the external journal mailbox.
After an Archiver organization is authenticated, our system creates a journal rule and a distribution group mailbox. All mailboxes you add to the backup are added as distribution group members. Therefore, all incoming and outgoing emails get copied to our journal server. Later, our system filters those emails and displays them for the corresponding account.
What method does Archiver use to archive email?
Archiver uses a remote PowerShell connection to set up journaling. We create a journal rule and distribution group, adding mailboxes to be archived as members. Archiver sends a copy of incoming and outgoing messages to the external journal mailbox, and fetches the messages from there. We use the Microsoft envelope journaling technique to archive emails.
After mailboxes are added to the Archiver plan, the system backs up all emails present during the initial backup. Archiver also creates a journal rule assigned to those mailboxes, and the journal server gets a copy of all incoming and outgoing email messages. The system filters those email messages to individual mailboxes at regular intervals. Backup through journaling occurs in real time, and emails will be backed up in the journal server immediately.
What mailbox does the Journal go to? Who hosts the mailbox?
Archiver uses a dedicated external journal mailbox, which will be created per the Archiver organization. These mailboxes are hosted in Postfix servers, which NinjaOne manages. Mailbox messages get copied to the journal server.
Does the journal always run successfully?
We cannot guarantee a 100% success rate. A journal setup error occurs when the system detects missing or incorrect configurations during the journaling setup. As a result, journaling will not function, and email backups might rely only on periodic snapshots. This can create gaps in coverage and impact compliance.
Common reasons for the error include:
- Incorrect or incomplete journal rule setup
- Expired or invalid credentials
- Missing required permissions
- System misconfiguration during setup
- Incorrect email routing settings
How can I check if there is a journal setup error?
Partners will receive an email notification if their tenant needs to reauthenticate.
What happens if my backup encounters a journal error?
A journal setup error usually occurs because of credential issues. To resolve this, we need the user’s assistance to update or reauthenticate their credentials through the following steps:
- Log in to the Partner Portal.
- Navigate to the Organization page, then select Access Email Portal.
From the End User Portal:
For Google Workspace (GWS) tenants
Follow the step-by-step instructions provided here: Google Workspace Backup and Archiving Guide
For Microsoft 365 (M365) tenants
- Select the Profile icon in the top-right corner, and then select Account Settings.
- Go to the Credentials tab.
- Check if your credentials need updating or reauthentication.
- Follow the on-screen instructions to complete the reauthentication process.