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NinjaOne Technician Certification Syllabus

  • Last Updated March 9, 2026

Topic

This article provides the syllabus for the NinjaOne Technician Certification course. The syllabus is divided into chapters and provides a brief content synopsis. If you have questions about this course, refer to our NinjaOne Academy: Certification FAQ page. 

Environment

NinjaOne Academy

Description

This syllabus comprises the following chapters. Select a topic to continue.

Introduction

Duration: 15 minutes

  • Learn about the NinjaOne certification program.
  • Demonstrate basic NinjaOne web console navigation.
  • Introduce various online help resources.

Get Started 

Duration: 15 minutes

  • Learn essential terminology and key NinjaOne features to configure and customize.
  • Review customizable settings to personalize the NinjaOne platform.
  • Modify default health status classification.
  • Create NinjaOne Technician and End User accounts.
  • Create NinjaOne Organizations and Locations to segment managed devices.

IT Asset Management

Duration: 45 minutes

  • Track and report managed device and software details.
  • Collect NinjaOne-managed hardware and software inventory.
  • Discover options for viewing and reporting asset information.

NinjaOne Device Roles

Duration: 15 minutes

  • Design NinjaOne Device Roles as a framework to support NinjaOne Policies.
  • Learn NinjaOne Device Role structure and purpose.

NinjaOne Policies

Duration: 15 minutes

  • Leverage NinjaOne Policies to simplify management tasks and increase productivity.
  • Learn NinjaOne Policy features and management.

Device Monitor Installation

Duration: 60 minutes

  • Discover and manage all IT assets, from server, desktop, and laptop computers to network-attached devices, internal virtual infrastructure, and cloud-based resources.
  • Create, deploy, and manage NinjaOne agent for servers, desktops, and laptops.
  • Collect key information from Microsoft Hyper-V and VMware ESXi virtual infrastructure.
  • Discover and monitor any IP-based network-connected device.
  • Assess cloud-based server resources.

Remote Monitoring and Management

Duration: 90 minutes

  • Use real-time endpoint health and performance data to generate context-rich alerts and launch automated workflows for more proactive IT management.
  • Automate time-consuming, multi-step tasks and software installations with build-once, use-anywhere capabilities to save time and improve efficiency.
  • Manage endpoints at scale to remove known vulnerabilities, monitor device configurations, and eliminate common attack points.
  • To monitor for malignant, suspicious, or unsupported end-user behavior and gain visibility into endpoint behavior and performance.
  • Create custom, context-rich alerts to identify critical state changes or performance issues, determine the root cause, and optimize remediation.
  • Secure computers through native and third-party solutions.

Software Installation and Patching

Duration: 30 minutes

  • Enhance end-user productivity and device security with comprehensive features for identifying, evaluating, and deploying software updates and related patches.
  • Perform software installation and patching dynamically or on a schedule using pre-defined templates and default or custom automations.
  • Monitor and track application management progress from the web app or NinjaOne reporting.

OS Patch Management

Duration: 45 minutes

  • Minimize negative impact from known OS vulnerabilities by automating patch identification, approval, and installation across Microsoft Windows, Apple macOS, and Linux servers and workstations.
  • Learn the typical process for identifying, testing, and deploying OS patches.
  • Configure NinjaOne OS patch features to support your management process.
  • Use NinjaOne to validate and report the status of OS patches.
  • Overview of Linux and macOS NinjaOne OS patching features.

Remote Access Control

Duration: 60 minutes

  • Remotely access Windows and Mac devices from your technician or End-User NinjaOne web app.
  • Enable and configure various remote access tools to provide direct user assistance.
  • Define account or account role access levels.
  • Demonstrate steps to connect to target computers.

NinjaOne Backup

Duration: 45 minutes

  • Backup managed computer endpoints locally and in the cloud to protect critical business data from loss due to accidental deletion, destruction, or ransomware.
  • Enable and configure NinjaOne Backup.
  • Manage file/folder and image backups.

NinjaOne Ticketing

Duration: 90 minutes

  • Use NinjaOne Ticketing to minimize time spent performing manual tasks, centralize systems management, and drive helpdesk efficiency through improved IT service management.
  • Enable and Configure NinjaOne Ticketing.
  • Define and customize key manual and automation features to manage tickets efficiently.
  • Leverage boards to manage and automate ticket management.
  • Use System, Organization, and Device dashboards to monitor ticket handling.

NinjaOne Documentation

Duration: 30 minutes

  • Easily and securely document credentials, procedures, and environmental details to eliminate wasted technician time spent hunting for information.
  • Enable and configure NinjaOne Documentation.
  • Use NinjaOne documentation templates, checklists, and Knowledge Base to organize, store, and secure crucial IT-specific information.
  • Manage and view documentation from various dashboards.

Certification Final Exam

Duration: 90 minutes

  • Knowledge evaluation to earn NinjaOne certification.
  • Demonstrate NinjaOne Technician knowledge to manage and secure physical, virtual, or cloud environments.
  • Complete multiple-choice and practical application assessments to evaluate core NinjaOne proficiency.
  • Validate NinjaOne Technician competence with an exam score of at least 80%.

FAQ

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