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Branding
Branding Troubleshooting: The "Remember My Details" Box Won't Close
Branding: Environment Variables via Systray Icon
Branding: FAQ
Customizing Branding With the Systray Icon
NinjaOne Platform: Branding: Customizing NinjaOne With Your Own Domain and Branding
Device and System Tags
Getting Started with NinjaOne Device Tags
How to Find Tagged Devices in NinjaOne
Use API and CLI with NinjaOne Device Tags
NinjaOne Desktop Companion
NinjaOne Desktop Companion: FAQ
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Agent Removal Guide
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NinjaOne Script Library
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Apple MDM Troubleshooting
NinjaOne Apple MDM: Troubleshooting Application Deployment Issues
NinjaOne Apple MDM: Troubleshooting Apps and Books Sync Issues
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NinjaOne Apple MDM: Troubleshooting Error When Syncing Content Tokens
Application Programming Interface (API)
API OAuth Token Configuration
Filter NinjaOne Tickets with the Public API
Manage Your Users with NinjaOne's Public API (Legacy)
NinjaOne Documentation: Public API
Backup
Backup Troubleshooting
NinjaOne Backup: Error 10053: Connection aborted by host machine
NinjaOne Backup: Error 10054: Connection reset by host machine
NinjaOne Backup: Error 13: Missing or insufficient permissions. Access Denied
NinjaOne Backup: Error 131: Connect lost during backup operation
NinjaOne Backup: Error 150: Database Error
NinjaOne Backup: Error 20: Individual file deleted as folder backup path
NinjaOne Backup: Error 303: NAS path not set up on the device
NinjaOne Backup: Error 305: Unable to access local storage
NinjaOne Backup: Error 310: Unable To Backup Volume
NinjaOne Backup: Error 311: INTEGRITY_CHECK_TOO_MANY_ERRORS_FAILED
NinjaOne Backup: Error 312: Existing NinjaOne Backup repository root folder location missing
NinjaOne Backup: Error 313: File not found
NinjaOne Backup: Error 314: Inconsistent file
NinjaOne Backup: Error 315: Credentials failed when authenticating to Network Storage device
NinjaOne Backup: Error 316: No host found
NinjaOne Backup: Error 317: Unable to request credentials
NinjaOne Backup: Error 318: Not defined
NinjaOne Backup: Error 344: Network Storage Low Space
NinjaOne Backup: Error 345: Critically Low Free Space on NAS
NinjaOne Backup: Error 360: Cloud communication error
NinjaOne Backup: Error 5: Access denied to agent due to EFS file encryption
NinjaOne Backup: Error Code 342: NAS Write Error
NinjaOne Backup: Troubleshooting
NinjaOne Device Backup: Troubleshooting Error Codes
NinjaOne Device Backup: VSS Error (132)
File / Folder Backup and Restore
NinjaOne Backup: Backing Up Network Shares
NinjaOne Backup: Configuring File/Folder Backup Plans
NinjaOne Backup: Deleting File/Folder Backup Data
NinjaOne Backup: Downloading and Restoring File/Folder Data
NinjaOne Backup: File Folder System Variables
Image Backup and Restore
NinjaOne Backup: Bandwidth Throttling for Backups
NinjaOne Backup: Deleting Image Backup Data
NinjaOne Backup: Error 306: Snapshot deleted while uploading
NinjaOne Backup: Error 307: Volume has less than 20% disk space available: May be insufficient to complete a VSS snapshot for backup job
NinjaOne Backup: Error 308: Unable to determine free space
NinjaOne Backup: Error 327: VSS Writer Error
NinjaOne Backup: Image Backup Plans
NinjaOne Backup: Image Backup Plans (Legacy)
NinjaOne Backup: Image Backup Plans: Retention Options
NinjaOne Backup: Mounting Image Backups to the Cloud
NinjaOne Device Backup: Full Image Restores
NinjaOne Device Backup: Unstable VSS Writer Alerts
SaaS Backup
Getting Started
NinjaOne Backup: Linking SaaS Backups to a NinjaOne Organization
NinjaOne Backup: SaaS Backup Frequently Asked Questions (FAQ)
NinjaOne SaaS Backup: Accessing the SaaS Backup Partner Portal from within NinjaOne
NinjaOne SaaS Backup: Adding Custom Favicons and Logos
NinjaOne SaaS Backup: Adding, Removing, or Transferring Organizations
NinjaOne SaaS Backup: Archiving and Journaling
NinjaOne SaaS Backup: Auto-Discover and Auto-Licensing
NinjaOne SaaS Backup: Backing up Google Workspace
NinjaOne SaaS Backup: Backing up Microsoft Office and Google Workspace
NinjaOne SaaS Backup: Common Issues and Troubleshooting Steps
NinjaOne SaaS Backup: Connecting SaaS Backup to Autotask
NinjaOne SaaS Backup: Entra Backup Configuration
NinjaOne SaaS Backup: HaloPSA Service Ticket Error Descriptions
NinjaOne SaaS Backup: Ingestion of email messages from old archives
NinjaOne SaaS Backup: Integrating Dropsuite accounts into NinjaOne
NinjaOne SaaS Backup: Organization Settings
NinjaOne SaaS Backup: Organizations
NinjaOne SaaS Backup: Resource Catalog
NinjaOne SaaS Backup: REST API
NinjaOne SaaS Backup: SharePoint Restoration and Download
NinjaOne SaaS Backup: Technician Role Permissions
NinjaOne SaaS Backup: The Organizations Page
NinjaOne SaaS Backup: User Management (End-User Portal)
Organization Email Portal
NinjaOne SaaS Backup: Advanced Search Dashboard
NinjaOne SaaS Backup: AutoDiscover for SharePoint Online
NinjaOne SaaS Backup: Drive Restore and Download (OneDrive, Google, Shared)
NinjaOne SaaS Backup: End-User Portal Frequently-Asked Questions (FAQ)
NinjaOne SaaS Backup: Insights Dashboard
NinjaOne SaaS Backup: Organization Email Account Basics
NinjaOne SaaS Backup: Organization End-User Portal Guide
SaaS Backup and Microsoft 365
How does SaaS Backup Work with Microsoft 365?
NinjaOne SaaS Backup: Adding an M365 Tenant to Backups
NinjaOne SaaS Backup: M365 Backup FAQ
SaaS Backup Archiver
NinjaOne Backup: SaaS Backup: Setting Archiver Retention Policies
NinjaOne SaaS Backup: Archiver Frequently-Asked Questions (FAQ)
NinjaOne SaaS Backup: Backing Up Private Teams Chats
NinjaOne SaaS Backup: Department Sync with Archiver
NinjaOne SaaS Backup: Getting Started With Archiver
NinjaOne SaaS Backup: Preserving Backups with Legal Hold
NinjaOne SaaS Backup: Searching Backups With eDiscovery
SaaS Backup Partner Portal
NinjaOne SaaS Backup: Integrations
NinjaOne SaaS Backup: Partner Portal Account Basics
NinjaOne SaaS Backup: Partner Portal FAQ
NinjaOne SaaS Backup: Partner Portal Guide
NinjaOne SaaS Backup: Support Tickets
NinjaOne SaaS Backup: User Roles and Permissions (Partner Portal)
NinjaOne SaaS Backup: WORM Storage Activation and FAQ
NinjaOne Backup: Error 319: NAS timed out
NinjaOne SaaS Backup: Connecting SaaS Backup to HaloPSA
NinjaOne SaaS Backup: Google Workspace Backup and Archiving Guide
The NinjaOne SaaS Backup Dashboard
Backup and Data Protection: Resource Catalog
Backup Configuration
Backup: Deletes Dashboard
Bare Metal Recovery with NinjaOne
How to Install Malwarebytes Protection
How to Set Up Cloud Backup
Hybrid Backups with NinjaOne
NinjaOne Backup: Best Practices
NinjaOne Backup: Boot Verification
NinjaOne Backup: Mac Default Exclusions
NinjaOne Backup: Mac Permissions Full Disk Access
NinjaOne Backup: Manual Backups
NinjaOne Backup: Network Storage
NinjaOne Backup: Setup Guide
NinjaOne Backup: Windows Default Exclusions
NinjaOne Device Backup: Frequently-Asked Questions (FAQ)
NinjaOne Device Backup: Mac OS Requirements
Restore Deleted Files
Uninstall NinjaOne Backup
Custom Fields
NinjaOne Custom Fields: Find a Device by Custom Field Values
NinjaOne Custom Fields: Frequently Asked Questions (FAQ)
NinjaOne Custom Fields: Getting Started
NinjaOne Custom Fields: Mapping Custom Fields to the Organization Dashboard
NinjaOne Custom Fields: Quick Start Guide
NinjaOne Custom Fields: Resource Catalog
NinjaOne Custom Fields: Types and Functionality
NinjaOne Custom Fields: Use Cases
NinjaOne Custom Fields: View and Modify
Reading from or Writing to Custom Fields in Scripts
Script Share: Custom Fields
Endpoint Management
Actions
Bulk Actions
Device Actions
App Management & Control
Application Management
Automated AV Deployment with NinjaOne
Creating Software Packages
MSI Package
Prohibited Software
Software Installation with NinjaOne
Asset Scanning
Inventory Scanning
Cloud Monitors
Cloud Monitor
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Port Scan Monitor
Custom Fields
Advanced Custom Fields
Device Management Troubleshooting
Approving Devices in NinjaOne: Frequently Asked Questions (FAQ)
BitLocker/FileVault Encryption Key Management: FAQ
Credential Exchange: FAQ
Frequently Asked Questions About Using Microsoft Windows Devices in NinjaOne (FAQ)
Health Statuses: FAQ
How can I change the user idle warning time?
How can I filter for devices that have been offline for a certain period of time?
Maintenance Mode: FAQ
Device Reboots
Is NinjaOne rebooting my devices?
Managing Scheduled Device Reboots
Pending Reboots
Device Warranty
Enabling Warranty Tracking
Managing and Tracking Warranty Information in NinjaOne
Hardware Inventory
Creating and Configuring Locations
Creating and Configuring Organizations
Fetching Device Battery Details
Groups, Organizations, and Locations
Hardware Inventory Details
Hardware Inventory Reports
Health Monitor Network
How to Change Your Device Name
Hyper-V Monitoring
Install NinjaOne on Linux Devices
IT Asset Discovery Software
Maintenance Mode
Monitor and show system uptime with NinjaOne
Monitor Routers with NinjaOne for Enhanced Network Performance
Monitoring Switches with NinjaOne
Network Inventory Scanning
Viewing System Details Reports
VMware Monitoring in NinjaOne
Workstation Management
Inventory Alerts
AV State Alerting
Dashboard Inventory Alerts
Inventory Alerts
Mobile Device Alerts
Inventory Reports
Hardware Inventory Reports
Inventory Reports
Software Inventory Reports
OS Deployment
Deploying Windows Images with the OS Deployment Tool
NinjaOne: OS Deployment Tips and Tricks
Policies
Computer Configurations
Device Provisioning
Linux Policy
Mac Policy
Policy Conditions
Policy Scheduled Tasks
Policy Templates for RMM
Remote Control
Active Directory User Management
NinjaOne Remote
Remote Commands
Remote Task Scheduler
Remote Troubleshoot
Transitioning from TeamViewer to NinjaOne Remote
User Confirmation
Remote Tools
Remote Tools
Remote Tools: FAQ
Scripting and Automation
Command Line Interface (CLI)
Command Line Interface (CLI) Supported Fields and Functionality
Command Line Interface (CLI): Custom Fields and Documentation Scripting
Command Line Interface (CLI): FAQ
Command Line Interface (CLI): Troubleshooting
Using Command Line Interface (CLI) in NinjaOne
Custom Scripts
Custom Script: Restart NinjaRMMAgent
Custom Script: Delete a registry key
Custom Script: Find Windows install date
Custom Script: Installing Apps that require license keys
Custom Script: Lock TeamViewer Settings
Custom Script: NinjaOne Agent Removal (macOS)
Custom Script: NinjaOne Agent Removal (Windows)
Custom Script: Run powershell in 64-bit mode
Custom Script: Upgrade Windows 10 build
Custom Script: Vulnerability Importer
Custom Scripts: Remove TeamViewer (Windows)
Script Share
Automate the NinjaRMM Authorization Flow with PowerShell
Script Share: Application Management
Script Share: Data Collection
Script Share: Device Configuration and Management
Script Share: Drive Management
Script Share: File Management
Script Share: NinjaOne Agent
Script Share: Patch Management
Script Share: Startup/Reboot/Power Management
Script Share: User Communication
Script Share: User Environment Management
Script Share: User Management
Automation Library: FAQ
Automation Parameters
Automation Script Templates
Automation Script Variable Types
Custom Scripts: Remove TeamViewer (macOS)
File Transfer Automation
Getting Started with Automation Scripting
Install Application Native Script: Troubleshooting
Native Automation Scripts
Run or Install Application Automations
Running Automation Scripts and Applications on Demand
Scripting, Automation and CLI Resource Catalog
Secure Token Automation Scripts
Using Variables in Automation Scripts
What type of script does NinjaOne support?
Software Inventory
Software Groups
Software Inventory
Software Management
Managing Software with NinjaOne
Showing Hidden System Software in the Software Inventory
Ticketing
Ticket Automation
How to Create and Assign Tickets with NinjaOne
Enhancing NinjaOne Ticketing with Microsoft 365 SMTP Integration
Merge Tickets
Microsoft 365 Integration
NinjaOne Ticketing: A Guide to Exporting Tickets
Response Templates
Ticket Details
Ticket Setup
Ticket Splitting
Ticket Statuses
Ticket Types
Users
User Roles and Permissions
Virtual Endpoint and Hyper-V Management
Hyper-V and Virtual Monitoring (VMWare)
Hyper-V and VMWare Management: Frequently Asked Questions (FAQ)
Hyper-V Replication Statuses in NinjaOne
Active Directory Discovery and Deployment
Add or Change Device Owner
Advanced Automations with NinjaOne
Apple macOS Agent System Requirements and OS Support
Automating New Device Setup with NinjaOne
BitLocker and FileVault Encryption Key Management
Change a Device Display Name
Clone a Device with NinjaOne Installed
Cloud Monitors
Compound Conditions
Credential Exchange
Customize Device Health Statuses
Delete or Remove a Device
Device (Node) Approval
Device Details
Device Enrollment & Management: Resource Catalog
Device Roles
Devices Search Columns
Hypervisor Requirements for Device Virtualization
Linux Agent System Requirements and OS Support
Maintenance Mode
Manage Devices and Run Actions
Microsoft Windows Agent System Requirements and OS Support
NinjaOne Agent Installation: Windows 365 Deployment
NinjaOne Endpoint Management: Automation Frequently-Asked Questions (FAQ)
NinjaOne Endpoint Management: How to Send NinjaOne Webhooks via SIEM
Raspberry Pi ARM Support
SQL Server Monitoring with NinjaOne
System Requirements and Compatibility
Viewing Healthy System
Wake-on-LAN Automation
What is the Ninjarmm Agent?
Information Technology Asset Management (ITAM)
Getting Started With NinjaOne IT Asset Management
IT Asset Management Frequently Asked Questions (FAQ)
NinjaOne IT Asset Management (ITAM): Add an Unmanaged Device in NinjaOne
NinjaOne IT Asset Management (ITAM): Manage Asset Relationships
NinjaOne IT Asset Management (ITAM): Unmanaged Device Roles
NinjaOne IT Asset Management (ITAM): Working with Unmanaged Devices in NinjaOne
NinjaOne IT Asset Management: Create an Unmanaged Device via Command Line Interface (CLI)
NinjaOne IT Asset Management: Resource Catalog
NinjaOne ITAM: Use API Scripts to Access Core Asset Fields
Software Licenses
Integrations and Third-Party Apps
Antivirus
Bitdefender
GravityZone
Bitdefender GravityZone Troubleshooting
Bitdefender GravityZone Troubleshooting: Error "Another AV detected"
Bitdefender GravityZone Troubleshooting: Error when removing SDK installation
Bitdefender GravityZone Troubleshooting: GravityZone company deleted
Bitdefender GravityZone Troubleshooting: Incorrect Product State for macOS
Bitdefender GravityZone Troubleshooting: Installation Error "Internal Software Problems"
Bitdefender GravityZone Troubleshooting: Installation Failed or Exit Code 3
Bitdefender GravityZone Troubleshooting: Installation Failure Message Under the Health Section
Bitdefender GravityZone Troubleshooting: Installation returns strange numeric error code
Bitdefender GravityZone Troubleshooting: macOS AV Reporting is showing Integrated Bitdefender GravityZone as "Unknown"
Bitdefender GravityZone Troubleshooting: Restore and Exclusion Failure
Bitdefender GravityZone Troubleshooting: Unable to Access GravityZone with SSO
Bitdefender GravityZone Troubleshooting: User doesn't have partner account registered
Additional GravityZone Tools in NinjaOne
Bitdefender GravityZone Managed Device Mapping
Bitdefender GravityZone Manual Installation (Deprecated)
Bitdefender GravityZone Partner Account Registration and Provisioning
Bitdefender GravityZone Threat Scan and Remediation
Bitdefender GravityZone: Create a Local File Based Exception
Bitdefender GravityZone: Enable and Install Modules
Disable or Remove the GravityZone Integration in NinjaOne
NinjaOne Integrations: Frequently Asked Questions (FAQ) About Bitdefender GravityZone
NinjaOne Integrations: Getting Started with Bitdefender GravityZone
Software Development Kit (SDK)
NinjaOne Integrations: Bitdefender SDK Troubleshooting (Deprecated)
NinjaOne Integrations: Frequently Asked Questions About Bitdefender SDK (Deprecated)
NinjaOne Integrations: Using Bitdefender SDK (Deprecated)
CrowdStrike Antivirus
NinjaOne Integration With CrowdStrike: Frequently Asked Questions (FAQs)
NinjaOne Integrations: API Scopes Required for CrowdStrike Multi-tenancy
NinjaOne Integrations: CrowdStrike Falcon Complete Provisioning for Multi-Tenancy
NinjaOne Integrations: CrowdStrike Terminology
NinjaOne Integrations: Enable CrowdStrike
NinjaOne Integrations: High-Watermark Billing in CrowdStrike Multi-tenancy
Set up CrowdStrike as Your Antivirus in NinjaOne
SentinelOne
NinjaOne Integrations: Enable and Set up SentinelOne
NinjaOne Integrations: Frequently Asked Questions (FAQ) About SentinelOne
NinjaOne Integrations: Understanding SentinelOne API Tokens
SentinelOne Dashboard Tools and Threat Remediation
SentinelOne Policy Configuration
SentinelOne Troubleshooting: NinjaOne Component Detected as a Threat
SentinelOne: Product Resources
Webroot
Webroot Integration Troubleshooting
NinjaOne Integrations: Webroot Troubleshooting: Device Duplication
NinjaOne Integrations: Webroot Troubleshooting: Webroot Antivirus is Not Deploying to Devices
NinjaOne Integrations: Webroot Troubleshooting: Webroot is Not Displaying in My Software Inventory
Webroot Troubleshooting: Error NJ-INT-WR001 Webroot is Not Installing on Microsoft Windows Devices
NinjaOne Integrations: Getting Started with Webroot
Webroot in NinjaOne: Run Actions on Devices
Webroot: Certifications and Resources
Webroot: DNS Getting Started/Management Guides
Webroot: Frequently Asked Questions (FAQ)
Webroot: GSM Key
Webroot: Installation Options on macOS 10.13.4 and Newer
Webroot: Moving Machines Between Sites
Malwarebytes Support
Identity Security
Duo Security Integration
NinjaOne Integrations: Duo MFA for Login Security
Okta Integration
Information Technology Asset Management (ITAM)
Microsoft Intune
Microsoft Intune Troubleshooting: Discovery list doesn't allow selection of more than 200 groups
NinjaOne Integrations: Assign Users to Microsoft Intune Devices
NinjaOne Integrations: Data Fields Synced for Microsoft Intune
NinjaOne Integrations: Microsoft Intune Application Permissions
NinjaOne IT Asset Management (ITAM): Lifecycle Management
IT Glue
IT Glue: Setup Guide
NinjaOne Integrations: Frequently Asked Questions (FAQ) About ITGlue
Remote Access
Splashtop
Splashtop: FAQ
Splashtop: High Resource Utilization
Splashtop: Integration Guide
Splashtop: Troubleshooting
TeamViewer
TeamViewer: Transitioning to NinjaOne Remote
TeamViewer: Update to NinjaOne Remote Availability and Settings
Access Devices via Microsoft Cloud RDP
ConnectWise Control (ScreenConnect): Integration Guide
Remote Desktop Protocol: Frequently Asked Questions
Service Automation and Management (PSA and ITSM)
Accelo
Accelo: Setup with a new account
Accelo: Setup with an existing account
Autotask
Autotask LiveLink Configuration Guide
Autotask Mapping Specifications for Organization Sync
Fix Autotask Integration Permission Errors
Fix Configuration Items Not Appearing in Autotask Search
Fix Missing Synced Fields in Autotask Configuration Items
Getting Started with Autotask Integration
Map Autotask Configurations for Seamless Integration
NinjaOne Integration with Autotask: Frequently Asked Questions (FAQ)
ConnectWise Manage
ConnectWise Manage REST API Key Setup Guide
ConnectWise Manage: Troubleshooting
Getting Started with ConnectWise Manage Integration
Map Devices to ConnectWise Configuration Types
Map Devices to ConnectWise Products and Agreements
Map Organizations to ConnectWise Companies
NinjaOne Integrations: ConnectWise Ticket Management
Run an Agreement Sync with ConnectWise
Freshservice
Create Freshservice Tickets from Alerts
Fix Freshservice Ticket Creation Failures
Getting Started with Freshservice ITSM Integration
ServiceNow
ServiceNow Integration Troubleshooting
NinjaOne Integration: ServiceNow Troubleshooting Error "Match Not Found, Reset to Original"
NinjaOne Integration: ServiceNow Troubleshooting Invalid Input Data Source
Add a Discovery Source in ServiceNow
Enable ServiceNow API Integration
Integrate Remote Access with ServiceNow Incidents
NinjaOne Integration with ServiceNow: Syncing NinjaOne Devices to a Domain-Separated CMDB
NinjaOne Integration with ServiceNow: Troubleshooting Error for Cross-Scope Access Policy
NinjaOne Integration with ServiceNow: Troubleshooting Integration Failure
NinjaOne Integrations: ServiceNow Configuration Item Mapping
NinjaOne Integrations: ServiceNow Incident Templates
NinjaOne Integrations: ServiceNow Organization Sync
ServiceNow CMDB Field Mapping Reference
ServiceNow Device Information and Integration Support
ServiceNow Scheduled Data Imports for Device Configuration
View ServiceNow Sync History
Zendesk
Fix Cloud Monitor Alerts Not Creating Zendesk Tickets
Fix Custom Zendesk Form Mapping Issues
Fix Zendesk Reset Condition Failures
Fix Zendesk Tickets Not Resolving Automatically
NinjaOne Integrations: Enable Zendesk
Zendesk Ticket Field Definitions and Templates
HaloPSA Integration with NinjaOne: Professional Services Automation
RepairShopr: Integration Guide and API Key
Vulnerability Management
CrowdStrike Spotlight Vulnerability Importer: Setup and Configuration
NinjaOne Vulnerability Management: Import Scan Data
Qualys Vulnerability Importer: Setup and Configuration
Rapid7 Vulnerability Importer: Setup and Configuration
Tenable Vulnerability Importer: Setup and Configuration
CIPP: Integration Guide
CrowdStrike Spotlight/Exposure Management: Setup and Configuration
Disaster Recovery and Backup
Encryption Key Management
How to Connect Accelo with NinjaOne
How to Connect Autotask with NinjaOne
How to Connect ConnectWise ScreenConnect with NinjaOne
How to Connect IT Glue with NinjaOne
How to Connect SentinelOne
How to Connect Splashtop with NinjaOne
How to Set Up API OAuth Token
Integrating CrowdStrike with NinjaOne
Integration & Feature Availability by Instance
Integrations and Third-Party Apps: Resource Catalog
NinjaOne Integrations: Getting Started with the Microsoft Intune Integration
NinjaOne Integrations: Uninstalling Integrated Components
NinjaOne Patching: WinGet (Windows Package Manager) Integration Guide
RepairShopr and NinjaOne Integration
MDM
Android Device Enrollment and Policies
Android Application Management
NinjaOne Android MDM: Configuring and Editing Application Restrictions and Settings
NinjaOne MDM: Application Assignment Types
NinjaOne MDM: How To Add Android Apps From the Google Play Store
NinjaOne MDM: How To Add Android System Apps
NinjaOne MDM: How To Add Android Web Apps
NinjaOne MDM: How To Add Private Android Apps
NinjaOne MDM: Managing Apps on Android Devices
NinjaOne MDM: Setting Up and Using Kiosk Mode on Android Devices
NinjaOne Mobile Device Management (MDM): Android Application Management
Android Management API Policy Support
Android Work Profile Troubleshooting
MDM: Adding an Android Mobile Device to NinjaOne
MDM: Custom QR Code for Add Device
MDM: Enable the Android Enterprise Device Management
NinjaOne MDM: Adding a Company-Owned, Personally Enabled (COPE) Android device to NinjaOne
NinjaOne MDM: Android Remote Control
NinjaOne MDM: Getting Started With Android Device Management
NinjaOne MDM: Personal Usage Policies
NinjaOne Mobile Device Management (MDM): Android Enrollment Profiles
NinjaOne Mobile Device Management (MDM): Android OS Update Management
NinjaOne Mobile Device Management (MDM): Android Policy Management
NinjaOne Mobile Device Management (MDM): Enroll an Android Device via Samsung Knox KME
NinjaOne Mobile Device Management (MDM): Zero-Touch Enrollment For Android Devices
App Management
Android Kiosk Mode
App Store Disabled - Managing App Store Access with NinjaOne
Apple App Management
Configure Kiosk Basic Settings with NinjaOne
Effortless Software Delivery with NinjaOne Custom App Deployment
Managing Android Web Shortcuts on Devices with NinjaOne
Managing Licenses to NinjaOne
Managing MDM App Update Policies in NinjaOne
Managing MDM App Updates in NinjaOne
Managing Store Apps on Mobile Devices
Migrating Apple VPP Licenses to NinjaOne
NinjaOne Blocklist App Management
Silently Install Applications on Android Devices Using NinjaOne MDM
Silently installing iOS apps using MDM
What is Android App Management?
Apple iOS Device Enrollment and Policies
Apple iOS MDM Policy Management
NinjaOne Apple MDM: Apple OS Update Management
NinjaOne Apple MDM: Apple Policy Management
NinjaOne Apple MDM: Application (App) Management
NinjaOne Apple MDM: Custom Payload Examples
NinjaOne Apple MDM: Policy Settings: Custom Payloads
NinjaOne Apple MDM: Policy Settings: Passcode
NinjaOne Apple MDM: Supported Fixed Variables
NinjaOne Apple Mobile Device Management (MDM): Apple Apps and Books
NinjaOne Apple MDM: Add an Unsupervised Mobile Device to NinjaOne
NinjaOne Apple MDM: Integrate with ABM for Automated Device Enrollment (Supervised Devices)
NinjaOne Apple MDM: Migrate Without a Device Wipe
NinjaOne Apple MDM: Sample Configuration for Bitdefender GravityZone
NinjaOne Apple MDM: Troubleshooting ID Purchase Error
NinjaOne Apple MDM: Understanding "Supervised" vs "Unsupervised"
NinjaOne MDM: Getting Started with Apple Device Management
NinjaOne Mobile Device Management (MDM): Working with iOS Web Clips
Apple macOS Enrollment and Policies
NinjaOne MDM for macOS: Define Agent Permissions with a Third-Party Solution
NinjaOne MDM for macOS: Deploy NinjaOne Configurations to macOS Devices Enrolled in Jamf Pro
NinjaOne MDM: Device Actions for macOS
NinjaOne MDM: Encryption Settings for macOS
NinjaOne MDM: Managing Apple macOS
NinjaOne MDM: OS Updates for macOS
NinjaOne MDM: Privacy Preferences for Apple macOS
System Extensions for macOS MDM
Asset & Device Management
IOS Asset Tagging with NinjaOne
IT Asset Tagging in NinjaOne: Organize and Manage Devices Efficiently
MDM Group Management
Using NinjaOne MDM for iOS devices
Viewing Device Information
Device Configuration
Android Wifi
APNs Certificate for iOS MDM with NinjaOne
Configuring Proxy Server on MDM
How to Block Apps on Android and IOS
How to Block Outgoing Calls
How to Lock Location Services on Android
IOS Configuration Profiles
iOS eSIM
iOS Policy
iOS Restrictions With NinjaOne
IOS Supervised Mode
iOS Wi-Fi Management with NinjaOne
MDM Configuration Profiles
MDM Location Tracking in Android
MDM Restrictions
Mobile Device Policy Passcode
Prevent Factory Resetting Android Devices
Enrollment & Provisioning
How to integrate Apple School Manager (ASM) with MDM?
Prevent Revoking Management with NinjaOne
What is Android Enrollment?
What Is iOS Device Supervision?
Reporting & Auditing
Scheduled Reports Mobile Device Manager
Track and Analyze Activity with NinjaOne Audit Log Viewing
Security
Android Restrictions
Device Security
Managing Android Passcodes with NinjaOne
MDM Security and Privacy with NinjaOne
MDM Server Security Settings
Setup Guide
1. Introduction
2. NinjaOne MDM overview
3. Prerequisites
4. Enabling NinjaOne MDM
4.1 NinjaOne MDM Android
4.2 NinjaOne MDM Apple
5. Enrolling mobile devices
5.1 Enrolling Android mobile devices
5.2 Enrolling Apple mobile devices
6. MDM policies
6.1 Android policies
6.2 iOS policies
7. Assigning policies
8. Setting up kiosk mode
System Requirements
NinjaOne MDM System Requirements
Troubleshooting & FAQs
Troubleshooting Supervised iOS Device
What is MDM VPN?
Android Remote Control
Distributing Apps to Groups
End User Guide: BYOD Enrollment for Personal Devices with NinjaOne
Getting Started with NinjaOne Mobile Device Management
How to Use NinjaOne macOS MDM
NinjaOne Mobile Device Management (MDM): Data Details Per Device Enrollment Type
NinjaOne Mobile Device Management (MDM): FAQ
NinjaOne Mobile Device Management (MDM): Location Tracking
NinjaOne Mobile Device Management (MDM): Troubleshooting for Android Devices
NinjaOne Mobile Device Management (MDM): Unenroll, Erase, or Delete a Device
Remove Mobile Device Management with NinjaOne
Resource Catalog
Viewing Enrolled Devices by Network and Carrier
Mobile Application Help
NinjaOne Assist Mobile Application
NinjaOne Mobile App: FAQ
NinjaOne Platform: The Mobile Application
Network Management System (NMS)
Troubleshooting
NinjaOne NMS: Troubleshooting
NinjaOne NMS: Troubleshooting: Syslog Or NetFlow Information Is Not Populating
NinjaOne NMS: Troubleshooting: Configuration Backup Is Not Working
NinjaOne NMS: Troubleshooting: CPU, Memory, or Network Adapter Missing or Incorrect
NinjaOne NMS: Troubleshooting: Custom SNMP Data Is Not Displayed
NinjaOne NMS: Troubleshooting: Device Does Not Report NetFlow Data
NinjaOne NMS: Troubleshooting: Device Is Appearing As Offline
NinjaOne NMS: Troubleshooting: Endpoint is Down or Missing Log Data in NinjaOne
NinjaOne NMS: Troubleshooting: High CPU Usage For The NMSManager.exe Process
NinjaOne NMS: Troubleshooting: Manager Service Not Installed or Running
NinjaOne NMS: Troubleshooting: SNMP Device Offline in NinjaOne
NinjaOne NMS: Troubleshooting: Syslog is not working
NinjaOne NMS: Frequently Asked Questions (FAQ)
NinjaOne NMS: Custom SNMP
NinjaOne NMS: Device Dashboard Navigation and Management
NinjaOne NMS: Moving Devices to a Different Location
NinjaOne NMS: Network Discovery
NinjaOne NMS: Network Discovery (Legacy)
NinjaOne NMS: Policy Management
NinjaOne NMS: Resource Catalog
NinjaOne NMS: System Requirements
New To NinjaOne
Alerting and Notifications
Device and System Activity Notification Feed
NinjaOne: SMS Notification Guard
Notification Channels and Alerts
Notification Channels: Frequently Asked Questions (FAQ)
Dashboards: Navigation
Asset Dashboard
Navigating the System and Organization Dashboard
NinjaOne Backup: Backup Dashboards
NinjaOne Dashboards: End Users
NinjaOne Dashboards: Resource Catalog
NinjaOne Patching: The Patch Management Dashboard
NinjaOne Platform: Viewing Recent and Favorited or Saved Content
Recent and Favorites Bars: FAQ
The Software Inventory
Getting Started
Best Practice Guides
Endpoint Defense Playbook: Lock Down Devices
How to Automate 10 Common IT Time-Wasters
Insights for Better Patch Management
Malwarebytes: Deployment and Best Practices documentation
NinjaOne Agent Installation: Quick Deployment Guide
NinjaOne Attachment File Use and Limitations
NinjaOne Best Practices for New Partners
NinjaOne Policies: Driving Automation and Efficiency
Endpoint Monitoring and Alerting Playbook
General UI: Troubleshooting
In What Languages Does NinjaOne Support Provide Services?
NinjaOne Dojo Updates
NinjaOne Onboarding FAQ
NinjaOne Onboarding Guide
NinjaOne Platform: Supported Internet Browsers
NinjaOne Release Version Information
NinjaOne SMS Phone Numbers
NinjaOne Support: Frequently Asked Questions (FAQ) About How we Bill our Customers
NinjaOne Support: Submitting and Viewing Support Requests in NinjaOne
NinjaOne Terminology
Onboarding Automation with NinjaOne
OS Feature and Application Availability by Device Type
Who do I contact for sales or account related questions?
Identity Access Management (SAML, SSO, MFA, SCIM)
Frequently Asked Questions (FAQ) about Identity Access Management (IAM)
Multi-Factor Authentication: Freqently Asked Questions (FAQ)
NinjaOne Multi-Factor Authentication Bypass: Frequently Asked Questions (FAQ)
SAML and SSO: Frequently Asked Questions (FAQ)
System for Cross-domain Identity Management (SCIM) Frequently Asked Questions (FAQ)
Security Assertion Markup Language (SAML)
Configuring NinjaOne SAML in Duo
Configuring NinjaOne SAML in Google Workspace
Configuring NinjaOne SAML in LastPass
Configuring NinjaOne SAML in Okta
Configuring NinjaOne SAML in OneLogin
NinjaOne Identity Access Management (IAM): About IDP-Initiated Security Assertion Markup Language (SAML)
NinjaOne Identity Access Management: Renew or Update an Expiring SAML Certificate
NinjaOne Integrations: Configure Security Assertion Markup Language (SAML) for Microsoft Entra ID
System for Cross-domain Identity Management (SCIM)
Configuring NinjaOne SCIM with Duo Security
Configuring NinjaOne SCIM with the Okta Custom SAML 2.0 App
NinjaOne Identity Access Management: Activate SCIM for your Identity Provider
NinjaOne Identity Management with System for Cross-domain Identity Management (SCIM)
NinjaOne Integrations: Configuring SCIM for Okta
NinjaOne SCIM Troubleshooting: Resolve Provisioning Error 500
NinjaOne SCIM: Using Microsoft Entra ID Expressions
NinjaOne SCIM: Using Microsoft Entra ID Groups to Create End User and Technician Accounts
Applying Security and Privacy Best Practices for NinjaOne Account Configuration
NinjaOne Identity Access Management (IAM): Resource Catalog
NinjaOne Identity Access Management: Configure Single Sign-On
NinjaOne Identity Access Management: Enable Conditional NinjaOne Multifactor Authentication Bypass
NinjaOne MFA: Multi-Factor (2-Factor) Authentication
Using NinjaOne to Configure Platform Single Sign-on (SSO) on macOS
NinjaOne Agent Installation
NinjaOne Agent Troubleshooting
Agents Failing / High CPU / WMI Issues
NinjaOne Agent Help: Frequently Asked Questions (FAQ)
NinjaOne Agent Installation Troubleshooting: Apple Cannot Check for Malicious Software
NinjaOne Agent Installation Troubleshooting: Error 2503 or 2502
NinjaOne Agent Troubleshooting: Add an Override for Antivirus
Tokenization Troubleshooting: Installation Issues
Agent Configuration for Use Over a Proxy Server
NinjaOne Agent Installation: Add Device (Linux)
NinjaOne Agent Installation: Add Device (macOS)
NinjaOne Agent Installation: Add Device (Windows)
NinjaOne Agent Installation: Deployment via Microsoft Intune
NinjaOne Agent Installation: Generic Installers
NinjaOne Agent Installation: Windows 365 Deployment
NinjaOne Agent: Deduplication
NinjaOne Agent: Device Role Selection
NinjaOne Agent: Resource Catalog
NinjaOne Agent: Supported Functionality Over a Proxy Server
NinjaOne Agent: System Requirements and OS Support
NinjaOne Agent: Uninstall Prevention
NinjaOne Installer: Mass Deployment
NinjaOne Platform: Agent Tokenization
Organizations and Locations
Assign Policy by Location
Creating and Editing Organizations
Locations: FAQ
NinjaOne Platform: How to Find an Organization ID
Organizations: Locations
Search Tools
Devices Search Filters
Find and Manage Endpoints from the Devices Search Page
NinjaOne Global Search
Search & Grouping: Default Groups
Search and Grouping
Search and Grouping: FAQ
Users and Permissions
Users and Permissions Help and Troubleshooting
NinjaOne Platform Troubleshooting: New User Cannot Create an Account From Invitation
NinjaOne Platform Troubleshooting: New User Did Not Receive Invitation Email
Active Directory User Management
Active Directory User Management: Frequently Asked Questions (FAQ)
Commonly Used Permissions
End User Sharing and Device Assignment: Frequently Asked Questions (FAQ)
End User Sharing for Device Access
NinjaOne Accounts: User Roles
NinjaOne Platform: Connecting to Endpoints as an End User
NinjaOne Platform: Create a Technician Account
NinjaOne Platform: Create or Import End User Accounts
NinjaOne Platform: Permission Settings for End Users
NinjaOne Platform: Permission Settings for Technicians
NinjaOne Platform: Permission Use Cases and Access Templates
NinjaOne Platform: Restrict User Login by IP Address
NinjaOne User Management: Resource Catalog
User Accounts and Permissions: Frequently Asked Questions (FAQ)
Finding Discovered Devices
NinjaOne Ticketing: Device and Organization Dashboards
NinjaOne Documentation
Assigning Devices as Documentation Delegates
Documentation: FAQ
Documentation: Import via CSV with Migration Tool
NinjaOne Documentation Tool Configuration
NinjaOne Documentation Tool: Public and Shared Links
NinjaOne Documentation: Apps & Services
NinjaOne Documentation: Checklists
NinjaOne Documentation: Device Notes and Related Items
NinjaOne Documentation: Knowledge Base Feature
NinjaOne Documentation: Microsoft Integration with Knowledge Base
NinjaOne Documentation: Resource Catalog
NinjaOne Documentation: Time-based One-time Passwords (TOTP)
Reading from or Writing to Documentation: Automation, CLI, and API
WYSIWYG: Supported HTML and Inline Styling
Patch Management
Patch Deployment
Automated Patch Deployment
Decline Patch
Install Missing Patches
Linux Patching
Patch Management Troubleshooting
NinjaOne Patching: Updates Failing With the Error: Patch Management FAILED to complete. Error: 3005 Windows Communication Error
Windows Patch Management: Troubleshooting
Patch Settings
Enabling and Managing Windows Updates with NinjaOne
How to Uninstall Windows Patches
Installed Patches
Patching Reports
Patch Reports
Third-Party Patching (3PP)
NinjaOne Patch Management: Third-Party Software Patch Management FAQ
NinjaOne Patching: Approving Third-Party Patches by Default
NinjaOne Patching: Third-Party Software Patch Management for Apple macOS
Vulnerability Management
Assess & Remediate Vulnerabilities
High Risk Software Audit
Security Configuration Management
Viewing Vulnerable Systems
Zero-Day Vulnerability Mitigation
Applicable Patches
Automate Patching Approval and Rejection
Check Device Health
How to troubleshoot Windows patches
Installing and Patching Common Business Applications with NinjaOne
macOS Patch Management
NinjaOne Patch Management: Load Balancing Patch Installations With the Stagger feature
NinjaOne Patch Management: Patch Caching
NinjaOne Patching: Apple macOS Patching Policy Setup
NinjaOne Patching: Installed Windows OS patches not displaying in the Windows Update History
NinjaOne Patching: Linux Patch Management: Frequently Asked Questions (FAQ)
NinjaOne Patching: Linux Policy Setup
NinjaOne Patching: Patch Intelligence AI
NinjaOne Patching: Windows OS Patch Management
NinjaOne Patching: Windows Patch Intelligence AI Approval Overrides
Patch Compliance Monitoring
Patch CVE
Patch management Detailed View
Patching: Resource Catalog
Windows Patch Management in NinjaOne
Windows Patch Management: Approving, Rejecting, Uninstalling, and Updating Software
Windows Patch Management: FAQ
Windows Patch Management: Patch Availability
Windows Patch Management: Performing Ring Deployments in NinjaOne
Windows Third-Party Software Patch Management Guide
WinGet Integration for Windows Patch Management
Policies and Conditions
Conditions
NinjaOne Policies: Compound Conditions
NinjaOne Policies: Condition Templates
NinjaOne Policies: Condition Types Breakdown
NinjaOne Policies: Conditions: Antivirus Health
NinjaOne Policies: Windows Event Condition
Policy Condition Configuration
Policies
NinjaOne Policies: Administration and Management
NinjaOne Policies: Change a Device's Policy Setting (Legacy)
NinjaOne Policies: Change or Override a Device Policy in NinjaOne
NinjaOne Policies: Create and Manage a Policy
NinjaOne Policies: How to View Devices Under a Policy
NinjaOne Policies: Resource Catalog
NinjaOne Policies: Scheduled Automations
NinjaOne Policies: What is a Parent Policy?
Policy Activities: Frequently Asked Questions (FAQ)
Dynamic Policies
NinjaOne Policies
Professional Services Automation (PSA)
NinjaOne Billing: Account Codes
NinjaOne Billing: Agreement Services
NinjaOne Billing: Billing Periods
NinjaOne Billing: Frequently Asked Questions (FAQs)
NinjaOne Billing: Getting Started with Professional Services Automation (PSA)
NinjaOne Billing: How to Bill a Labor Ticket Time Entry Product
NinjaOne Billing: Invoices
NinjaOne Billing: Products
NinjaOne Billing: Time Entries
NinjaOne PSA and Billing: Enable the QuickBooks Integration
NinjaOne PSA Known Issues
Professional Services Automation: Resource Catalog
Remote and Quick Connect
Quick Connect
NinjaOne Remote: Frequently-Asked Questions (FAQ) About Quick Connect
NinjaOne Remote: Quick Connect
Remote Troubleshooting
NinjaOne Remote Troubleshooting: Cannot Connect to macOS Devices
NinjaOne Remote Troubleshooting: Connection Issues
NinjaOne Remote Troubleshooting: Mapped Network Drive Issues
NinjaOne Remote Troubleshooting: NC Streamer Installation Issue
NinjaOne Remote Troubleshooting: Remote Desktop Issues with Android
Remote Tools: The Remote File Browser
Background Mode
NinjaOne Remote Background Mode
NinjaOne Remote: Connecting to a Device
NinjaOne Remote: Deploy to Devices
NinjaOne Remote: Frequently-Asked Questions (FAQ)
NinjaOne Remote: Getting Started with NinjaOne Remote
NinjaOne Remote: Remote Printing
Remote Access: Resource Catalog
Reporting
Antivirus Reporting: Frequently Asked Questions (FAQ)
Getting Started with Reports in NinjaOne
NinjaOne Reporting: Summary Reports
NinjaOne Reporting: Ticketing Summary Reports
NinjaOne Runbook Reports
Report Sharing
Reporting: FAQ
Reporting: Resource Catalog
Reporting: Types of Summary Reports
Reporting: Why does my Antivirus report show no information?
Scheduled Reports
Ticketing
Ticketing Troubleshooting
NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting "Error: Access denied, Your organization does not allow external forwarding"
NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting: Conditional Access and Security Issues
NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting: Disabled Authenticated SMTP
NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting: General Rejection Issues
NinjaOne Ticketing SMTP Microsoft 365 Troubleshooting: Status 422, Error: "Host provided 'itsllcusa.rmmservices.net' is not allowed to be processed"
NinjaOne Ticketing: Anatomy of a Ticket
NinjaOne Ticketing: Automation Configuration Definitions
NinjaOne Ticketing: Automation Triggers and Templates
NinjaOne Ticketing: Configure Custom Fields and Forms for Tickets
NinjaOne Ticketing: Create and Assign
NinjaOne Ticketing: Delete and Restore Tickets
NinjaOne Ticketing: Email and Notification Management
NinjaOne Ticketing: FAQ
NinjaOne Ticketing: Filter and Configure Boards
NinjaOne Ticketing: Manage Your Tickets
NinjaOne Ticketing: Merge, Change, and Split
NinjaOne Ticketing: Resource Catalog
NinjaOne Ticketing: Setup and Configuration
NinjaOne Ticketing: SMTP Microsoft 365 Configuration
NinjaOne Ticketing: Submit Tickets as an End User
NinjaOne Ticketing: Technician and User Permissions
NinjaOne Ticketing: Use Case Scenarios
Ticketing Full Text Search
User Management
Enable SSO
End User Portal
How to Change the Idle Time
NinjaOne Assist: Empowering End Users, MDM, and Technicians
Patch Caching
Renew SAML Certificate for SSO Integration
SSO and SCIM Integration in NinjaOne
Vulnerability Management
Automating the Vulnerability Import Process
NinjaOne Vulnerability Management: Common Vulnerabilities and Exposure (CVE) Data
NinjaOne Vulnerability Management: Getting Started with Configuration and Setup
Vulnerability Management: Resource Catalog
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Remote and Quick Connect
Background Mode
Updated December 2025 / 5 min read
NinjaOne Remote Background Mode
Updated February 2026 / 0 min read
NinjaOne Remote: Connecting to a Device
Updated March 2026 / 0 min read
NinjaOne Remote: Deploy to Devices
Updated March 2026 / 0 min read
NinjaOne Remote: Frequently-Asked Questions (FAQ)
Updated March 2026 / 0 min read
NinjaOne Remote: Getting Started with NinjaOne Remote
Updated March 2026 / 0 min read
NinjaOne Remote: Remote Printing
Updated February 2026 / 0 min read
Quick Connect
Updated December 2025 / 0 min read
Remote Access: Resource Catalog
Updated March 2026 / 0 min read
Remote Troubleshooting
Updated December 2025 / 0 min read
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