FAQs About Reporting:
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Q: Can I get a report to show which servers within a specific organization are online and when they go into Maintenance mode?
- A: You can use the Blank report template to pull a section for Device Details, which includes Uptime, Last Login, and Last Boot Time. Otherwise, you can use a custom script or export the Activities from an organization or device dashboard.
Q: Can I filter reports by organization location?
- A: Yes; create a report and choose "Organization" from the Target type dropdown. When editing or viewing the report, you have the option to select an organization from the Default Report Filters and then further filter by location.
Q: Can I pull a report to show all successful or failed backups?
- A: Yes! Create a summary report (global or organizational) and use the Backup Summary template. All successful and/or failed backups will display in the Backup History section.
- You can refer to this article to learn how to create a report.
Q: Can reports be copied or duplicated?
- A: Yes—existing reports can be copied and/or duplicated. To do so, click the ellipsis on the far-right side of the row and select Copy.
Q: Can a report be run ad-hoc, without having to set a schedule?
- A: Upon creating a new report, you can set the Recurrence settings to "Never", which gives you the ability to run that report only as needed (rather than on a set schedule). For more information about creating reports, please see Scheduled Reports.
Q: Can I choose the file format in which the report is exported?
- A: Currently, reports can only be generated and exported into a PDF format. However, you can generate CSV exports with information about your devices from the Devices tab in the left navigation pane. For more information about this, please see Search and Grouping.
Q: How are total numbers of installed, approved, pending, or failed patches calculated in the patch compliance report?
- A: Reports show the total number of OS Patches and Software Patches.
Users should add Dashboard > Patching > OS or Software > Installed to show that the UI value matches the value displayed in report.
For Approved Patches, users should add Dashboard > Patching > OS or Software > Approved.
Q: Why does my Antivirus report show no information?
- A: The following is some helpful information relating to the Antivirus reporting section under the Regular Report:
- The Antivirus Report section aggregates data from Microsoft Security Center ONLY.
- It will only report data if Security Center is enabled. Security Center is enabled by default on all workstations, but may not be enabled on servers.
- If you want to report on Antivirus info on servers, you may be able to enable Security Center in the system settings, depending on if the server's OS is compatible with Security Center.
- However, if you have deployed integrated antivirus (Webroot or Bitdefender) from Ninja to a server without Security Center enabled, or if the machine has Sophos antivirus deployed, we will still be able to report on this.
Click here for an article from Microsoft that explains this behavior as it pertains to Outlook (which is similar to what occurs with Ninja's Antivirus reporting).