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NinjaOne Ticketing: Follow-up Date and Time

  • Last Updated March 9, 2026

Topic

This article explains how to enable and implement the Follow-up date & time field within a ticket.

This feature is currently in beta. To enable it, contact your NinjaOne Account Manager.

Environment

NinjaOne Ticketing

Description

You can track the next time an action should be taken on a ticket when you have NinjaOne Ticketing enabled.

Since this automation is in beta, you will need to request that your NinjaOne Account Manager activate it. Then, the Follow-up date & time field will automatically display in the ticket. For instructions on enabling and configuring NinjaOne Ticketing, refer to NinjaOne Ticketing: Setup and Configuration.

Select a category to learn more:

How to Use the Follow-up Date and Time Fields

Use the Follow-up date & time field within a ticket to follow up on a task after coming back from a holiday or to schedule an appointment. You can also use the data in this field to filter tickets and carry out automated tasks.

  1. Within the ticket, find the Follow-up date & time field in the Details section. Be sure to save the ticket after making changes.
ticketing_follow up date and time.png
Figure 1: Location of the Follow-up date & time field in a ticket
  1. Click the calendar icon to select the day to follow up. Use the drop-down menus and arrows to navigate to a different month and year.
ticketing_fudat_calendar.png
Figure 2: Select follow-up day
  1. Click the clock icon to set the time to follow up. Use the arrows to increase or decrease the numbers.
ticketing_fudat_time.png
Figure 3: Select follow-up time

Filter Tickets by Follow-up Fields

From any ticketing board, click More filters to use the Follow-up date & time search tool. You can also export this column data for reporting purposes.

ticketing_fudat_filter.png
Figure 4: Filter tickets by follow-up date and time

You can search for follow-up requirements that are soon to pass or weeks into the future. Select the applicable criteria and then click Apply. In the following example, the board will show follow-up tasks that must be completed within the current week.

ticketing_fudat_filter modal.png
Figure 5: Filter by follow-up tasks due within a week

Automate Tasks Based on Follow-up Date and Time

For more information about ticketing automations, refer to NinjaOne Ticketing: Automation.

You can create time-based triggers for the Follow-up date & time field. To do so:

  1. On the NinjaOne Ticketing app configuration page, open the Triggers tab and select Time-based. Click Add.
ticketing_triggers_time-based_add.png
Figure 6: Add a time-based ticketing automation
  1. The Add time-based automation dialog displays. Enter a name and optional description where indicated in the General section.
  2. In the Conditions section, click Add for either of the classifications to determine what tickets will be routed to the board.
  3. Use the search field to find the follow-up options and select one from the drop-down menu.
ticketing_triggers_time-based_add_follow-up condition.png
Figure 7: Add a condition for a follow-up task
  1. You can configure the action to repeat, which may be helpful if the action is sending a notification or adding a comment to the ticket. From the following drop-down menu, select Repeat and then modify the new fields.
ticketing_triggers_time-based_add_follow-up condition_repeat.png
Figure 8: Repeat the action for triggered condition
  1. Open the Actions section and select the action to perform when the condition is triggered.

With the automation turned on, a new tab titled Upcoming triggers will display in the ticket. This tab will show the name of the automation, the type of automation (source), the current status, and the date that the automation will initiate an action.

upcoming triggers.png
Figure 9: Upcoming triggers

Additional Resources

Refer to NinjaOne Ticketing: Resource Catalog to learn more about NinjaOne Ticketing.

FAQ

Next Steps