RepairShopr: Integration Guide and API Key

The following guide goes over how to set up the RepairShopr integration with NinjaOne. You must have an existing account with RepairShopr to proceed with the integration. 

Important Note: The RepairShopr integration works a bit differently than our other PSA integrations. Whether notification options in NinjaOne are set to ON or OFF, all alerts from NinjaOne show up in RepairShopr in a staging area. From there, you can then choose to close the alert in NinjaOne or keep the alert active and open a ticket in RepairShopr.

Obtaining the RepairShopr API Key: 

When setting up RepairShopr in NinjaOne, you will be asked to provide an API key from your account in RepairShopr. To find this API key:

1. Click your account icon in RepairShopr and select Profile/Password. 
   
   The Administration page displays. 
2. Click API Tokens.
   
   The API Tokens page displays. 
3. Click +New Token. 
   
   The New Token configuration page displays. 
4. Under the App Integration tab, select Create Token for Ninja RMM. 
   
   The Confirm Permissions configuration page displays in a popup window with all permissions selected by default. 
5. De-select any permissions that you do not want to integrate, and then click Create API Token. 
   
6. Copy the key displayed on the page and then go to the NinjaOne console. Continue by following the steps in the section below. 

Setting up the RepairShopr Integration:

1. Navigate to Administration > Apps > Installed and click Add Apps.
   
2. Locate and select RepairShopr from the list of apps. Once added, click Enable. 
   
3. Enter your RepairShopr host name (this is displayed in the URL browser bar when your RepairShopr account is open). In the RepairShopr API Key field, paste the code that you obtained from following the steps in the section above. 
   
4. Click Save.