Topic
This article explains where in NinjaOne you can attach files and describes any restrictions for the feature.
Environment
NinjaOne Documentation
NinjaOne Endpoint Management
NinjaOne ITAM
NinjaOne Platform
NinjaOne Ticketing
Description
Attachments let you store supporting files alongside the NinjaOne records they relate to. Select a topic to continue:
Where in NinjaOne can I attach files
Custom Fields
The Attachment custom field type allows you to upload a photo or document. On most dashboards (end user, organization, device), you can find custom fields under the Custom tab.
Refer to NinjaOne Custom Fields: Resource Catalog to learn more about custom fields.
Knowledge Base
You can upload documents to the Knowledge Base on the System and Organization dashboards. Refer to NinjaOne Documentation: Knowledge Base Feature to learn more.
Related Items
You can upload an attachment in the Related Items widgets throughout NinjaOne. Refer to NinjaOne Documentation: Device Notes and Related Items for more information.
Ticketing
You can upload attachments to a ticket via Public Response or Private Note. Refer to NinjaOne Ticketing: Manage Your Tickets for more information.
Systray Help-Request
You can upload up to 5 image attachments (for example: .jpg, .jpeg, .png) when opening a help request via the systray menu. No other attachment types can be added to Systray Help Requests.
What restrictions exist for file attachments?
The NinjaOne platform applies the following restrictions to attachments:
File types must be supported by the platform per our What Types of Files can I attach? list.
Each attachment can have a maximum size of 20 MiB.
What types of files can I attach?
You can attach only the file types listed to records in NinjaOne:
.cab
.csv
.doc
.docx
.dot
.eml
.gif
.html
.jpeg
.jpg
.log
.mov
.mp3
.msg
.ods
.pdf
.png
.ppt
.pptx
.pps
.ppsx
.rar
.rtf
.sldx
.tar
.txt
.vsd
.vsdx
.wav
.wbk
.xls
.xlsx
.xml
.zip