Topic
This article answers frequently asked questions about using the Bitdefender integration with NinjaOne.
Environment
NinjaOne Integrations
Bitdefender SDK
Questions
- Bitdefender GravityZone Questions
- Are add-on features included in NinjaOne GravityZone Integration packages?
- Is it expected for the Bitdefender GravityZone installation to last 15-20 minutes per device?
- Where can I find the endpoint ID used to map devices to GravityZone?
- Is Windows 2008 and 2008 R2 supported by Bitdefender GravityZone?
- Bitdefender SDK Questions
- Will deleted threats change the health status or display under the Health section at the device level?
- What ports and/or URLs must be whitelisted for NinjaOne's Bitdefender integration?
- What version of Bitdefender is deployed with NinjaOne's integration?
- What are the OS requirements for the Bitdefender version deployed with NinjaOne's integration?
- What is the difference between quick, full, and custom scans?
- I was previously using the Webroot integration and am now transitioning to Bitdefender. Is there anything I need to do to ensure a smooth transition?
- How do I log into my Bitdefender account?
- How can I disable the Bitdefender systray icon from showing up on devices?
- Will Bitdefender scan removable drives?
- Is there a way to prevent end users from uninstalling Bitdefender from their devices?
- If I password-protect my Bitdefender installation, how can it be uninstalled?
- What should I do if Bitdefender detects a clean file as infected (a false positive), or does not detect an infected file (a false negative)?
- Why do I only have the option to "Add exclusion" for some threats?
- What should I do if I notice a Bitdefender scan hanging in the NinjaOne UI?
- When I restore a quarantined file, where does that file go?
- How do you force an update to Bitdefender?
- Additional Resources
Bitdefender GravityZone Questions
Are add-on features included in NinjaOne GravityZone Integration packages?
No; modules vary per division, as customers may have different deployment needs. NinjaOne deploys the core modules for the integration, allowing the customer to choose their desired add-on modules from the GravityZone console.
Is it expected for the Bitdefender GravityZone installation to last 15-20 minutes per device?
Yes, this is by design on Bitdefender's side. The installation time may increase depending on the number of modules added.
Where can I find the endpoint ID used to map devices to GravityZone?
Go to Administration > Organizations > open the organization configuration page > Bitdefender GravityZone.
Is Windows 2008 and 2008 R2 supported by Bitdefender GravityZone?
No. Windows 2008/2008 R2 is no longer supported.
Bitdefender SDK Questions
Will deleted threats change the health status or display under the Health section at the device level?
No. Deleted threats do not require action, and a deleted item does not impact a device's health, so it will not show up under the Health section. However, there will be an entry under Activities.
What ports and/or URLs must be whitelisted for NinjaOne's Bitdefender integration?
Please see our Whitelist/Allowlist Information documentation for information on ports and URLs for Bitdefender.
What version of Bitdefender is deployed with NinjaOne's integration?
Our Bitdefender integration deploys Bitdefender Endpoint Security to devices. The specific version is automatically updated to the latest available version. Please note that the exact version may vary slightly between vendors.
What are the OS requirements for the Bitdefender version deployed with NinjaOne's integration?
Bitdefender is compatible with Windows 7 and above. Windows Server 2008/2008 R2 is no longer supported.
NinjaOne does not support ARM-based processors when deploying installations.
What is the difference between quick, full, and custom scans?
The difference between quick, full, and custom scans depends on the Advanced Scan Options in your Bitdefender policy settings. For more information about the Bitdefender setting options that can be configured from your NinjaOne policies, please see Bitdefender: Integration Guide.
I was previously using the Webroot integration and am now transitioning to Bitdefender. Is there anything I need to do to ensure a smooth transition?
Please refer to the Bitdefender Integration guide.
How do I log into my Bitdefender account?
NinjaOne's Bitdefender integration is a single-pane-of-glass integration, meaning all settings can be configured directly within NinjaOne. There is no need to log in to a separate Bitdefender console.
How can I disable the Bitdefender systray icon from showing up on devices?
There is not currently a way to disable the Bitdefender systray icon; end users can only view their device's status and run custom scans from this icon. They cannot change their Bitdefender settings, run quick/full scans, or restore/quarantine threats.
Will Bitdefender scan removable drives?
When a removable drive is plugged into a device, if its total usage is less than the maximum of 1.074GB, the end user will be prompted whether they'd like to scan the drive. If the total usage is over 1.074GB, the end user can opt to run a scan manually (by right-clicking on the drive in question).
When removable drives are added to a device, all of the configured Bitdefender policy settings will also apply.
Is there a way to prevent end users from uninstalling Bitdefender from their devices?
The Bitdefender installation can be password-protected to prevent users from uninstalling it. You can enable this in your Bitdefender policy settings under the End User Options section.
If I password-protect my Bitdefender installation, how can it be uninstalled?
If the Bitdefender installation is password protected, you can uninstall it simply by disabling Bitdefender at the policy level for the device(s) from which you would like to uninstall Bitdefender.
What should I do if Bitdefender detects a clean file as infected (a false positive), or does not detect an infected file (a false negative)?
Please follow the steps in this Bitdefender support article to submit a report of a false positive or false negative.
Why do I only have the option to "Add exclusion" for some threats?
Based on your configured policy settings, NinjaOne's Bitdefender integration will automatically attempt to take action on suspicious or infected files. However, blocked threats (indicated with a red shield icon 
in the NinjaOne UI) are potential threats that Bitdefender encounters but is unable to act (quarantine, delete, or disinfect) on, so it proceeds to block them from being accessible to the user.
As such, you can either add an exclusion for the blocked threat (if it is a false positive, which is the option you see in the NinjaOne UI) or manually remove the file from the device.
For more information about taking action on threats, please see the Bitdefender: Integration Guide.
What should I do if I notice a Bitdefender scan hanging in the NinjaOne UI?
Scans may sometimes hang in the UI if the device being scanned goes to sleep, loses network connectivity, shuts down, and other issues prior to finishing the scan. In this case, once the next scan starts on the device, the agent will check for any completed scans that did not report completion to NinjaOne. If the agent is able to confirm that the hanging scan is completed, it will be cleared from the UI.
If you see scans that continue to hang after running an additional scan, please contact NinjaOne support.
When I restore a quarantined file, where does that file go?
The file should be returned to its original location.
How do you force an update to Bitdefender?
You can manually force the Bitdefender agent to look for an update locally on the device from the Bitdefender Endpoint Security application. Open the application and click Check for Updates in the bottom right.
Figure 1: Check for Bitdefender updates