Topic
This article discusses the Android Remote Control feature for NinjaOne MDM.
Environment
- NinjaOne MDM
- Android OS
Description
Android Remote Control lets technicians remotely control managed Android devices like they can with managed laptops and desktop computers. This gives Administrators and technicians the ability to:
- Provide fast, frictionless mobile support to employees using Android devices for work.
- Guide end users when performing configuration actions.
Accessing a device
- In NinjaOne, click Devices in the left-hand navigation menu, then click Organization.
Figure 1: The navigation menu (click to enlarge)
- Click the Android device's name in the devices list.
Figure 2: The devices list (click to enlarge)
- Click the NinjaOne Remote icon next to the device name.
Figure 3: The Remote Control icon (click to enlarge)
4. Instruct the user to toggle on Remote Control when the prompt appears on their screen. Your session will connect.
Figure 3: The Remote Control toggle on the device (click to enlarge)