Topic
This article describes error types found in HaloPSA service tickets.
Environment
- NinjaOne SaaS Backup
- HaloPSA Integration
Description
The following table lists each error type, along with a brief explanation.
| Error Description | Explanation |
| The email backup has failed | This error covers the various email backup errors, including:
|
| OneDrive backup fails. Unable to connect to mail server | Failed download item or request to Microsoft Graph with status code 404 (file not found), 429 (throttle), 503 (Microsoft service is down), connection reset by peer, or timeout (related to our machine or network). |
| OneDrive backup fail. Authentication error | Failed download item or request to Microsoft Graph with status code 400 (missing params/data in request), 401 (permission related to user/account), 403 (no access to file, scopes, or permission related to file). |
| Main App (Global Admin) Token authorization error was detected | The main app configuration can’t be authorized. It could have been deleted, or the permission was revoked. |
| Main App (Global Admin) Token authorization error is resolved | The main app resolved its issue and successfully generated the authorization token to continue the process. |
| Device Token authorization error was detected | The program attempted to authenticate or authorize access using a device token, but that token was either:
|
| Delegated Token authorization error was detected | In systems like Microsoft Graph API or OAuth 2.0, a delegated token is used when:
|
| Backup tasks fail. Unable to connect to mail server | The system cannot connect to the mail server to retrieve all of the tasks owned by the user. |
| Backup tasks fail. Unable to connect to GWS API due to per-day throttling | The throttling limit occurs when Google tasks are being backed up. There is a limit given to NinjaOne SaaS Backup's app to call the Google Tasks API. |
| Backup tasks fail. Authentication error | The task backup fails due to an incorrect combination of user data. The UPN could be invalid, the credentials data could be the wrong combination, or permission to log in could be revoked. |
| Backup contacts fail. Unable to connect to mail server | There is an issue with the system trying to connect to the mail server to retrieve all contacts owned by the user. |
| Backup contacts fail. Authentication error | The contact backup fails due to an incorrect combination of user data. The UPN could be invalid, the credentials data could be the wrong combination, or permission to log in could be revoked. |
| Backup calendars fail. Unable to connect to mail server | There is an issue with the system trying to connect to the mail server to retrieve all calendars owned by the user. |
| Backup calendars fail. Authentication error | The calendar backup fails due to an incorrect combination of user data. The UPN could be invalid, the credentials data could be the wrong combination, or permission to log in could be revoked. |
| Archive fail. Authentication error | This error can occur when:
|
| Backup calendars fail. GWS API connection error | The email owning the calendar is inactive, or the calendar feature on the Google Workspace Admin console is disabled. |
| Backup contacts fail. GWS API connection error | The contact's email address is inactive, or the contact feature on the Google Workspace Admin console is disabled. |