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Datto vs Kaseya VSA

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NinjaOne

Ratings

Datto

Kaseya VSA

NinjaOne Logo®

Overall

4.5
4.0

4.8

Meets Requirements

8.9
8.3

9.2

905 responses

Ease of Use

7.2
172 responses
7.5
193 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
6.8
154 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
7.6
158 responses

9.5

80 responses

Quality of Support

8.2
42 responses
7
179 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
7.3
153 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
6.9
190 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Unreliable support:
    Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
  • High cost:
    The cost of Datto is high, which makes it difficult for small businesses and MSPs to purchase.

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

NinjaOne

Why your peers choose us over Datto and Kaseya VSA

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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