Challenge
Maintaining this vast network is essential to Flash’s scale and success. Any downtime disrupts drivers, frustrates parking operators, and puts the brakes on revenue. Keeping kiosks online—at scale—used to be a huge challenge. Flash’s previous endpoint management tool lacked the real-time visibility and instant remote access needed to proactively monitor and quickly remediate.
“Previously, if a kiosk was out of tape, ink, or had a malfunctioning QR scanner or credit card reader, someone from Flash had to physically drive to the location to check all of those things,” said IT Director Rory McCune
This reactive approach led to wasted resources, unnecessary downtime, and rising operational costs. Technicians also found the previous tool’s interface cluttered, as it displayed every site and system simultaneously instead of just the locations relevant to the problem at hand. A lack of granular access control made it even harder to locate critical data quickly and deliver a seamless customer experience. Moreover, the legacy solution was expensive, and Flash didn’t feel they were getting the support or value they expected.
Flash needed a modern, scalable solution to keep parking kiosks operational and to ensure owners and operators it could keep traffic—and revenue—moving in the right direction.
Solution: Why Flash Parking Chose NinjaOne
Seamless migration and scalable efficiency
When Flash discovered NinjaOne’s cloud-native, automated endpoint management platform, they immediately saw the potential to streamline operations and, after some price comparisons, decided to adopt the solution. Large-scale migrations often come with downtime and disruption, but NinjaOne enabled Flash to migrate 20,000 endpoints with ease.
“We leveraged NinjaOne’s flexible deployment options to migrate over 20,000 kiosks in less than three months,” said Product Manager John Durham. “Aside from the speed of deployment, everything installed silently, with no downtime for any of our customers.”
Results & Outcomes
Real-time visibility
Flash implemented NinjaOne Endpoint Management and gained real-time visibility into all 20,000 kiosks from a single, intuitive dashboard. With all monitoring data consolidated into a single pane of glass, teams can instantly check critical peripherals at a glance. IT teams can zoom out for a high-level health check or drill down into individual kiosks to proactively address issues, sometimes before customers even notice.
“NinjaOne allows us to ensure the system is up and running 24/7/365,” McCune said. “We monitor everything in real time, from tape and ink levels, to QR scanner performance and credit card readers. Owner-operators don’t have to worry about their kiosks being down because we alert them before issues impact their operations and revenue. It allows them to be very proactive in managing their parking assets.”
Remote troubleshooting eliminates costly site visits
In the past, troubleshooting a kiosk meant dispatching a technician on-site. Now, with NinjaOne Remote, Flash technicians can remotely support a kiosk at any of its 16,000+ locations, without ever leaving their desk.
“We can configure new kiosks and put them into production in minutes. At the same time, we can connect to existing devices and support customers by seeing exactly what’s going on. We can even take control to do things like print test tickets, all without sending out a technician,” McCune said.
NinjaOne Remote also enables screen sharing and session recording, making it easy for techs to knowledge-share troubleshooting tips at scale, making it easier to identify recurring problems and accelerate remediation. Delivering massive ROI and cost savings Flash leverages NinjaOne’s automations to streamline software deployments, system monitoring, and alerts. For software rollouts alone, automation saves Flash critical time – updates that took months with a previous provider now can be completed in days.
“NinjaOne lets me instantly see which devices in our fleet don’t meet a required software version and run an automation to update them in real time,” Durham said. “Automation saves us hundreds of hours per software deployment, which would previously have been lost to manual work.”
NinjaOne also gives Flash proper access control to structure permissions based on roles. Now, support reps and agents can only access locations and data relevant to their responsibilities, helping them work more efficiently and enhancing overall security. In addition to simplifying and automating endpoint management, NinjaOne’s competitive pricing immediately reduced Flash’s costs. “NinjaOne gives us a lower per-kiosk price than our previous provider; when you multiply that by 20,000 kiosks and counting across the globe, the savings really add up,” McCune said.
The ability to scale without hiring extra IT staff brings even more cost savings. “We can grow exponentially and be more efficient with NinjaOne,” he added. “We don’t need additional technicians, because our existing ones can manage everything from their workstation.”
Unrivalled support that puts customers first
After struggling to receive the support they needed from their previous vendor, Flash has found NinjaOne’s service to be a breath of fresh air.
While other vendors’ support becomes an afterthought over time, NinjaOne is different. “NinjaOne cares about its customers, and their support enables us to provide faster and more efficient service to ours,” McCune said.
For McCune, migrating to NinjaOne made a big difference to the company. “NinjaOne allows our business—and the owners and operators we work with—to be more profitable. It’s a win-win for everyone.
NinjaOne has enabled Flash to transform their IT operations, boosting efficiency, unlocking more profitability, and making customers even happier. With more kiosks reliably online, owners and operators maximize uptime, keep traffic flowing, and maximize their revenue.