Datto vs Kace

NinjaOne

Ratings

Datto

Kace

NinjaOne Logo®

Overall

4.5
4.1

4.8

Meets Requirements

8.9
45 responses
8.7
81 responses

9.2

905 responses

Ease of Use

7.2
172 responses
7.9
81 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
7.6
69 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
8.2
71 responses

9.5

80 responses

Quality of Support

8.2
42 responses
8.1
75 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
8.3
68 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
7.5
79 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Customer support:
    Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
  • Full trial:
    Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

  • Simplified management:
    KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
  • Ease of use:
    KACE’s interface is straightforward and easy to use.
  • Windows support:
    Does a good job managing and supporting Windows machines.

Shortcomings

  • macOS support:
    Some users report that KACE falls short regarding Mac management.
  • Frequent alerts:
    Frequent alerts about system restarts after patching can be disruptive for some users.
  • Ticketing:
    Users find filtering and finding tickets in the tool is difficult.

NinjaOne

Why your peers choose us over Datto and Kace

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start a Free Trial of the
#1 Endpoint Management Software on G2

No credit card required, full access to all features