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Datto vs Pulseway

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NinjaOne

Ratings

Datto

Pulseway

NinjaOne Logo®

Overall

4.5
4.5

4.8

Meets Requirements

8.9
8.9

9.2

905 responses

Ease of Use

7.2
172 responses
9.2
44 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
8.9
36 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
9
36 responses

9.5

80 responses

Quality of Support

8.2
42 responses
8.5
39 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
9
35 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
8.4
43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Unreliable support:
    Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
  • High cost:
    The cost of Datto is high, which makes it difficult for small businesses and MSPs to purchase.

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Shortcomings

  • Onboarding Fee:
    Users shared their criticism of the mandatory onboarding fee designed for new customers who want a personalized implementation experience.
  • Inferior Customer Support for Linux Users:
    Pulseway’s customer support team could do better at addressing inquiries from Linux users.
  • App Issues:
    Some users have expressed criticisms of Pulseway’s mobile app. This includes the lack of similar capabilities as the web interface and desktop version, as well as the user interface itself.

NinjaOne

Why your peers choose us over Datto and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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