Ratings
Datto
IT Glue
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Unreliable support:
Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties. - High cost:
The cost of Datto can be high, which makes it difficult for small businesses and MSPs to purchase.
IT Glue
Product Summary
IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.
Use Cases
- Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework. - Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort. - Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.
Shortcomings
- Limited RMM capabilities:
Since IT Glue focuses on documentation, it has basic RMM capabilities pivoted to managing and documenting specific aspects of IT infrastructures. - Integration Issues:
Getting the data flowing on integrations is time-consuming. - Inferior Search Functionality:
It could do better on its search feature, especially when it comes to finding where information is stored and archival search. - No Free Trial:
IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.
NinjaOne
Why your peers choose us over Datto and IT Glue
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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