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Kaseya VSA vs Panorama9

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Kaseya VSA


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Meets Requirements



905 responses

Ease of Use

193 responses
0 responses


912 responses

Ease of Setup

154 responses
4 responses


804 responses

Ease of Admin

158 responses
0 responses


80 responses

Quality of Support

179 responses
4 responses


876 responses

Ease of Doing Business with

153 responses
0 responses


808 responses

Product Direction (% positive)

190 responses
0 responses


897 responses

Based on G2 Spring 2024


Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases


  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.


Product Summary

Panorama9 offers remote monitoring and management (RMM) tools that allow technicians to monitor client-facing systems and remote workstations. A real-time network monitoring map allows MSPs and IT Teams to track endpoint devices and security vulnerabilities and display asset inventory. This solution keeps endpoint devices secure by ensuring compliance with patch management capabilities.

Use Cases

  • Patch management:
    This platform detects software vulnerabilities and can push out updates for OS or third-party applications to ensure performance and security.
  • Remote management:
    Built-in remote monitoring and remote control capabilities allow users to keep track of remote workstations and resolve issues from anywhere in the world.
  • IT security:
    Compliance management capabilities allow technicians to deal with unauthorized software, missing software licenses, and so on. It can also detect when installed antivirus programs are not installed or running.


  • Lacks features:
    Users have complained that several vital tools for MSPs are not available for Panorama9, such as a lack of customizability for policies.
  • Price:
    In recent years, there has been a price hike for Panorama9, which makes it less cost-effective relative to the number of features it offers.
  • Patching has limited settings:
    Some users have complained that its patch management capabilities lack granular control


Why your peers choose us over Kaseya VSA and Panorama9

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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