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Ivanti vs Kaseya VSA

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NinjaOne

Ratings

Ivanti

Kaseya VSA

NinjaOne Logo®

Overall

4.2
4.0

4.8

Meets Requirements

8.4
8.3

9.2

905 responses

Ease of Use

7.5
115 responses
7.5
193 responses

9.3

912 responses

Ease of Setup

6.9
85 responses
6.8
154 responses

9.4

804 responses

Ease of Admin

8
83 responses
7.6
158 responses

9.5

80 responses

Quality of Support

8
114 responses
7
179 responses

9.4

876 responses

Ease of Doing Business with

8.4
84 responses
7.3
153 responses

9.6

808 responses

Product Direction (% positive)

7.6
113 responses
6.9
190 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Ivanti

Product Summary

Ivanti is an IT management and security business that provides software solutions for endpoint management, asset management, network security, and remote support. Offering features such as patching, monitoring, and inventory management, Ivanti enhances support capabilities and responsiveness to security threats. Users also appreciate its ability to deploy software and troubleshoot issues efficiently and remotely across multiple locations.

Use Cases

  • Patch management:
    Ivanti offers patch management capabilities for both Microsoft and third-party applications.
  • Software deployment:
    The software provides multiple avenues for distributing software, enabling users to build and deploy packages across endpoints.
  • Endpoint management & device inventory:
    Ivanti can manage endpoints and collect inventory data, allowing for the management of software and providing insights into endpoint devices.
  • Remote control:
    Ivanti’s remote control capabilities enable troubleshooting and assistance for end-users.

Shortcomings

  • Inadequate documentation and support:
    Finding adequate support and documentation for the product is difficult. While employees are willing to assist with various aspects of the product, comprehensive documentation is lacking, especially for smaller add-ons to the main suites.
  • Cluttered UI:
    The interface could be clearer, with multiple pathways to perform tasks. This complexity can lead to frustration and decreased efficiency, particularly for new users or those unfamiliar with the software.
  • Time-consuming customization:
    While users are able to customize Ivanti for their IT environments, customization processes are time-consuming and often create bugs and other issues.

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

NinjaOne

Why your peers choose us over Ivanti and Kaseya VSA

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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