Datto vs Ivanti

NinjaOne

Ratings

Datto

Ivanti

NinjaOne Logo®

Overall

4.5
4.2

4.8

Meets Requirements

8.9
45 responses
8.4
115 responses

9.2

905 responses

Ease of Use

7.2
172 responses
7.5
115 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
6.9
85 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
8
83 responses

9.5

80 responses

Quality of Support

8.2
42 responses
8
114 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
8.4
84 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
7.6
113 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Customer support:
    Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
  • Full trial:
    Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

Ivanti

Product Summary

Ivanti is an IT management and security business that provides software solutions for endpoint management, asset management, network security, and remote support. Offering features such as patching, monitoring, and inventory management, Ivanti enhances support capabilities and responsiveness to security threats. Users also appreciate its ability to deploy software and troubleshoot issues efficiently and remotely across multiple locations.

Use Cases

  • Patch management:
    Ivanti offers patch management capabilities for both Microsoft and third-party applications.
  • Software deployment:
    The software provides multiple avenues for distributing software, enabling users to build and deploy packages across endpoints.
  • Endpoint management & device inventory:
    Ivanti can manage endpoints and collect inventory data, allowing for the management of software and providing insights into endpoint devices.
  • Remote control:
    Ivanti’s remote control capabilities enable troubleshooting and assistance for end-users.

Shortcomings

  • Documentation and support:
    Finding adequate support and documentation for the product is difficult. While employees are willing to assist with various aspects of the product, comprehensive documentation is lacking, especially for smaller add-ons to the main suites.
  • User interface:
    According to Ivanti reviews, the platform has a complex interface that can make it challenging to navigate, impacting efficiency.
  • Time-consuming customization:
    While users are able to customize Ivanti for their IT environments, customization processes are time-consuming and often create bugs and other issues.

NinjaOne

Why your peers choose us over Datto and Ivanti

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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