Watch Demo×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

IT Glue vs Kaseya VSA

Get help choosing. Watch a free demo


IT Glue

Kaseya VSA

NinjaOne Logo®




Meets Requirements



905 responses

Ease of Use

243 responses
193 responses


912 responses

Ease of Setup

162 responses
154 responses


804 responses

Ease of Admin

178 responses
158 responses


80 responses

Quality of Support

195 responses
179 responses


876 responses

Ease of Doing Business with

171 responses
153 responses


808 responses

Product Direction (% positive)

241 responses
190 responses


897 responses

Based on G2 Spring 2024


IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

  • Structured Documentation:
    IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
  • Relationship Mapping:
    The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
  • Easy-to-use permissions:
    Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.


  • Limited RMM capabilities:
    Since IT Glue focuses on documentation, it has basic RMM capabilities pivoted to managing and documenting specific aspects of IT infrastructures.
  • Integration Issues:
    Getting the data flowing on integrations is time-consuming.
  • Inferior Search Functionality:
    It could do better on its search feature, especially when it comes to finding where information is stored and archival search.
  • No Free Trial:
    IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases


  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.


Why your peers choose us over IT Glue and Kaseya VSA

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources