Datto vs GoTo Resolve

NinjaOne

Ratings

Datto

GoTo Resolve

NinjaOne Logo®

Overall

4.5
4.4

4.8

Meets Requirements

8.9
45 responses
9.1
326 responses

9.2

905 responses

Ease of Use

7.2
172 responses
9
327 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
8.9
158 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
8.9
159 responses

9.5

80 responses

Quality of Support

8.2
42 responses
8.7
279 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
8.8
150 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
7.8
317 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Customer support:
    Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
  • Full trial:
    Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

NinjaOne

Why your peers choose us over Datto and GoTo Resolve

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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