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Kaseya VSA vs Microsoft Intune

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NinjaOne

Ratings

Kaseya VSA

Microsoft Intune

NinjaOne Logo®

Overall

4.0
4.5

4.8

Meets Requirements

8.3
8.4

9.2

905 responses

Ease of Use

7.5
193 responses
8.6
132 responses

9.3

912 responses

Ease of Setup

6.8
154 responses
8.6
132 responses

9.4

804 responses

Ease of Admin

7.6
158 responses
8.6
93 responses

9.5

80 responses

Quality of Support

7
179 responses
8.3
127 responses

9.4

876 responses

Ease of Doing Business with

7.3
153 responses
8.5
232 responses

9.6

808 responses

Product Direction (% positive)

6.9
190 responses
9.3
129 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

Microsoft Intune

Product Summary

Microsoft InTune offers cloud-based endpoint management with comprehensive support for Microsoft product integration. Intune allows managed service providers (MSPs) and IT teams to set up laptops and mobile devices, manage corporate devices, and enforce security policies. It offers features such as app management, data protection, device configuration, and software updates, all from a single cloud-based platform. With Intune, customers can remotely secure their data and ensure device compliance with company security policies.

Use Cases

  • Centralized device management:
    Streamlines device onboarding, configuration, and administration for highly homogenous environments and device configurations.
  • Application management:
    Intune is commonly used to deploy applications, push updates, and manage user permission for multiple device types.
  • Easy integration with Microsoft products:
    Built for seamless integration with Azure Active Directory and other Microsoft products such as Office and Microsoft Endpoint Configuration Manager.

Shortcomings

  • Inefficient speed:
    From deploying and assigning configuration profiles to applications and showing the status of items, Intune can be frustratingly slow.
  • Lack of support for non-Windows devices:
    Users have reported that configuring macOS devices is difficult, and fewer functionalities are available for these devices.
  • Pricing:
    Full functionality is locked behind higher-priced licenses, limiting what Intune can do for users.

NinjaOne

Why your peers choose us over Kaseya VSA and Microsoft Intune

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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