Ratings
Kaseya VSA
Pulseway
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Kaseya VSA
Product Summary
Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.
Use Cases
- Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity. - Patch deployment:
Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless. - Automation:
Technicians can create their own scripts or access a script library.
Shortcomings
- Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support. - Cost:
Kaseya can be one of the more expensive IT solutions, which makes it difficult for small businesses to purchase. - Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.
Pulseway
Product Summary
Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.
Use Cases
- Automation:
Users can rely on Pulseway’s automation of repetitive IT tasks for time efficiency. - Real-time Management:
Pulseway provides live visibility of servers, workstations, and network devices from any device. - High Configurability:
Pulseway’s configurable nature allows users to receive notifications for specific events they need to monitor.
Shortcomings
- Onboarding Fee:
Users shared their criticism of the mandatory onboarding fee designed for new customers who want a personalized implementation experience. - Inferior Customer Support for Linux Users:
Pulseway’s customer support team could do better at addressing inquiries from Linux users. - App Issues:
Some users have expressed criticisms of Pulseway’s mobile app. This includes the lack of similar capabilities as the web interface and desktop version, as well as the user interface itself.
NinjaOne
Why your peers choose us over Kaseya VSA and Pulseway
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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