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Atera vs Datto

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NinjaOne

Ratings

Atera

Datto

NinjaOne Logo®

Overall

4.6
4.5

4.8

Meets Requirements

8.9
8.9

9.2

905 responses

Ease of Use

9.2
337 responses
7.2
172 responses

9.3

912 responses

Ease of Setup

9.1
254 responses
7.8
32 responses

9.4

804 responses

Ease of Admin

9
262 responses
8.2
33 responses

9.5

80 responses

Quality of Support

9.1
315 responses
8.2
42 responses

9.4

876 responses

Ease of Doing Business with

9.4
257 responses
8.5
31 responses

9.6

808 responses

Product Direction (% positive)

9.5
323 responses
9.7
39 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

  • RMM:
    Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
  • PSA:
    Atera offers a PSA solution that includes billing, helpdesk, and reporting.
  • Patch management:
    IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
  • Network discovery:
    Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

  • Inconsistent customer service:
    Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
  • Limited integrations:
    Integration options are limited compared to alternative solutions.
  • Patch management issues:
    Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
  • Scarce network monitoring options:
    While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Unreliable support:
    Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
  • High cost:
    The cost of Datto is high, which makes it difficult for small businesses and MSPs to purchase.

NinjaOne

Why your peers choose us over Atera and Datto

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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