Ratings
Datto
Naverisk
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Unreliable support:
Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties. - High cost:
The cost of Datto can be high, which makes it difficult for small businesses and MSPs to purchase.
Naverisk
Product Summary
Naverisk is an IT services platform that consolidates remote monitoring and management (RMM), professional services automation (PSA), and service desk tools into one solution. With Naverisk, technicians can easily manage and monitor the entire IT environment. Tools such as patch management, alerts, and automation ensure that endpoints remain up-to-date, and efficient.
Use Cases
- Remote monitoring:
Naverisk monitors devices and servers in real time, allowing technicians to diagnose and remediate problems early. - Endpoint management:
Naverisk allows users to manage devices from a single console, keeping them updated and secure. With integrations, technicians can access remote devices. - Automation:
Technicians can code policies to automate routine IT tasks and workflows with open-source scripting.
Shortcomings
- Search feature issues:
Users have reported that the search function does not work well, making navigating the platform difficult. - Outdated interface:
Naverisk’s GUI has been described as lacking. Others are asking for more GUI customization to address this. - Support for non-Windows OS is lacking:
Mac and Linux devices do not function well with this solution.
NinjaOne
Why your peers choose us over Datto and Naverisk
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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