Ratings
Datto
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users. - Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket. - Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.
SolarWinds Dameware
Product Summary
Dameware, offered by SolarWinds in two editions – Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE), is an IT management solution that focuses on remote access and support. Offering both cloud (DRE) and on-premises (DRS) options, Dameware is best suited for IT teams and managed service providers looking for an ideal tool to help streamline their workflow and reduce challenges in remote endpoint troubleshooting.
Dameware offers cloud and on-premises solutions for businesses of all sizes. It integrates with third-party tools and complements other SolarWinds solutions, expanding the platform’s functionalities. In summary, Dameware supports remote administration focused on system troubleshooting across various environments.
Use Cases
- AD remote management:
Dameware has feature sets that manage Active Directory, allowing users to configure AD objects by adding, deleting, and updating them. - Alerting:
The platform can monitor performance metrics that trigger alerts if any of the metrics fall outside predefined thresholds. - Mobile remote support:
Dameware enables IT technicians to perform remote access using mobile devices, making remote troubleshooting easily accessible.
Shortcomings
- Connection issues:
Some users noted connection-related challenges, such as intermittent connectivity during remote sessions or failure to reconnect to devices after reboot. - User interface and navigation:
Other users pointed out their challenges in navigating the platform, saying that its user interface could be improved. - Multi-screen support:
Some Dameware reviews also said the platform’s multi-screen support needs improvement for a more efficient remote session.
NinjaOne
Why your peers choose us over Datto and SolarWinds Dameware
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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