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Datto vs SolarWinds Dameware

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NinjaOne

Ratings

Datto

SolarWinds Dameware

NinjaOne Logo®

Overall

4.5
4.2

4.8

Meets Requirements

8.9
8.7

9.2

905 responses

Ease of Use

7.2
172 responses
8.7
30 responses

9.3

912 responses

Ease of Setup

7.8
32 responses
8.4
20 responses

9.4

804 responses

Ease of Admin

8.2
33 responses
8.8
20 responses

9.5

80 responses

Quality of Support

8.2
42 responses
8.3
26 responses

9.4

876 responses

Ease of Doing Business with

8.5
31 responses
8.6
21 responses

9.6

808 responses

Product Direction (% positive)

9.7
39 responses
6.7
28 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

Shortcomings

  • Patch management issues:
    When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
  • Unreliable support:
    Customer support is inconsistent and unreliable, which can lead to downtime when users experience technical difficulties.
  • High cost:
    The cost of Datto is high, which makes it difficult for small businesses and MSPs to purchase.

SolarWinds Dameware

Product Summary

Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them.
  • Endpoint monitoring:
    Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues.
  • Remote support:
    Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.

Shortcomings

  • Pricing:
    The cost per technician is expensive for users relative to the features provided by Dameware.
  • Remote connection issues:
    DNS conflicts can lead technicians to connect to the wrong device.
  • Graphics issues:
    Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.

NinjaOne

Why your peers choose us over Datto and SolarWinds Dameware

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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