Ratings
Hexnode
Kaseya VSA
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Hexnode
Product Summary
Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.
Use Cases
- OS support:
Hexnode supports major desktop operating systems such as Windows and macOS. - Remote management:
The platform allows IT admins to execute various remote actions on their endpoints. - Device enrollment:
Hexnode offers different enrollment methods ranging from no-touch to minimal touch for on-boarding devices.
Shortcomings
- Linux support:
Hexnode doesn’t have a direct way to manage on-premise Linux computers, which is a drawback for those who use the operating system. - Basic features:
Some basic features that are available on most UEMs in their basic tiers are only available on Hexnode’s highest plans. - Scalability:
Hexnode’s capability mainly caters to small to medium-sized organizations and might need help handling large-scale enterprises.
Kaseya VSA
Product Summary
Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.
Use Cases
- Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity. - Patch deployment:
Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless. - Automation:
Technicians can create their own scripts or access a script library.
Shortcomings
- Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support. - Cost:
Kaseya can be one of the more expensive IT solutions, which makes it difficult for small businesses to purchase. - Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.
NinjaOne
Why your peers choose us over Hexnode and Kaseya VSA
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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