Datto vs Syxsense

NinjaOne

Ratings

Datto

Syxsense

Overall

4.5

4.8

Meets Requirements

8.9

45 responses

63 responses

9.2

905 responses

Ease of Use

7.2

172 responses

8.6

65 responses

9.3

912 responses

Ease of Setup

7.8

32 responses

8.4

49 responses

9.4

804 responses

Ease of Admin

8.2

33 responses

8.6

52 responses

9.5

80 responses

Quality of Support

8.2

42 responses

8.8

62 responses

9.4

876 responses

Ease of Doing Business with

8.5

31 responses

8.8

50 responses

9.6

808 responses

Product Direction (% positive)

9.7

39 responses

9.3

65 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Datto

Product Summary

Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.

Use Cases

IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access.
IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR.
PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.

Shortcomings

Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users.
Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket.
Full trial:
Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the beginning.

Syxsense

Product Summary

Syxsense offers endpoint and vulnerability management in a single dashboard, providing visibility and control for IT teams of all sizes. It leverages automation to streamline IT and security operations and allow your IT team to focus on more strategic projects.

Use Cases

Unified management:
Syxsense allows you to monitor and manage your Windows, macOS, and Linux endpoint devices in a single console.
Patch management:
All Syxsense products help keep your IT network healthy with automated patch management.
Endpoint task automation:
Its products leverage automation to free your IT technicians from tedious, repetitive tasks.

Shortcomings

Complex UI:
Syxsense may be better suited for more experienced IT pros who can take the time to learn about each feature.
Unreliable updates:
Syxsense updates can occasionally create performance issues, causing its software to crash or error randomly.
Sluggish remote access:
Syxsense could improve its remote access tools to make the user experience more seamless.

NinjaOne

Why your peers choose us over Datto and Syxsense

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Datto vs Syxsense

Ratings

Datto

Syxsense

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Datto

Product Summary

Use Cases

Shortcomings

Syxsense

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Datto and Syxsense

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Datto

Syxsense

Resources

Company

Contact Info