Ratings
BigFix
Kaseya VSA
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
BigFix
Product Summary
BigFix is an endpoint management and security platform that automates device management, compliance management, and remediation. This solution ensures endpoints remain safe and uncompromised by discovering and patching security threats. IT Teams and MSPs can manage endpoints from initial deployments to retirement from a single platform.
Use Cases
- Endpoint management:
Technicians have visibility and control over all endpoints, allowing them to configure, deploy, and secure them. - Patch management:
Bigfix enhances endpoint security posture through automated patching to comply with popular security frameworks and regulatory requirements. - Endpoint Security:
BigFix detects and analyzes critical vulnerabilities, highlighting which issues need to be prioritized. Technicians can remediate any vulnerabilities fast, thanks to automation.
Shortcomings
- Mobile device management:
Several users have complained that the mobile device management system is lacking. - Integration challenges:
A lack of integrations is a concern for users and the current integrations could use some improvement. - Cost:
Licensing and implementation costs are quite high for small to medium businesses and MSPs to afford.
Kaseya VSA
Product Summary
Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.
Use Cases
- Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity. - Patch deployment:
Tools like automation and pre-defined application lists make rolling out patches and software updates easy and seamless. - Automation:
Technicians can create their own scripts or access a script library.
Shortcomings
- Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support. - Cost:
Kaseya can be one of the more expensive IT solutions, which makes it difficult for small businesses to purchase. - Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.
NinjaOne
Why your peers choose us over BigFix and Kaseya VSA
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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