Kace vs Kaseya VSA

NinjaOne

Ratings

Kace

Kaseya VSA

NinjaOne Logo®

Overall

4.1
4.0

4.8

Meets Requirements

8.7
81 responses
8.3
190 responses

9.2

905 responses

Ease of Use

7.9
81 responses
7.5
193 responses

9.3

912 responses

Ease of Setup

7.6
69 responses
6.8
154 responses

9.4

804 responses

Ease of Admin

8.2
71 responses
7.6
158 responses

9.5

80 responses

Quality of Support

8.1
75 responses
7
179 responses

9.4

876 responses

Ease of Doing Business with

8.3
68 responses
7.3
153 responses

9.6

808 responses

Product Direction (% positive)

7.5
79 responses
6.9
190 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

  • Simplified management:
    KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
  • Ease of use:
    KACE’s interface is straightforward and easy to use.
  • Windows support:
    Does a good job managing and supporting Windows machines.

Shortcomings

  • macOS support:
    Some users report that KACE falls short regarding Mac management.
  • Frequent alerts:
    Frequent alerts about system restarts after patching can be disruptive for some users.
  • Ticketing:
    Users find filtering and finding tickets in the tool is difficult.

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Missing features:
    Some G2 users have said that Kaseya does not offer many out-of-the-box features.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

NinjaOne

Why your peers choose us over Kace and Kaseya VSA

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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