Challenge
Global Tech was previously using an RMM from a top three MSP vendor. As their client base and business grew and the team began managing more and more client endpoints, they discovered that the tool did not scale adequately for their needs. Product release cycles were painfully slow and lacking; Global Tech found themselves spending a lot of man hours maintaining the tool itself while awaiting new features. Abe Brown, Global Tech’s CEO, commented, “Our previous tool was a good product for where we were six years ago, but we outgrew it. It became exhaustingly manual to maintain.
Solution: Why Global Tech Chose NinjaOne
Change to support growth
Brown reported that the Global Tech technicians had grown frustrated with the tool’s overly complex UX and necessity for constant manual intervention. In short, it couldn’t keep pace with Global Tech’s dizzying business growth; it simply wasn’t scalable. They needed a tool that was modern, innovative and scalable–a solution that could free up tech hours so that their time could be reinvested toward more strategic client initiatives. But they also knew that switching RMM vendors would be a daunting task.
Brown weighed the alternatives: “We had to make a choice–keep pouring hundreds of hours into maintaining a cumbersome tool or invest in a modern RMM that scales with us and drives long-term success for our clients.” Even with the daunting task of change management in mind, the Global Tech team decided to look to the future and invest in innovation–they made the switch to NinjaOne.
Results & Outcomes
Modern, cloud-based RMM
NinjaOne’s modern, cloud-based RMM platform enables the Global Tech team to scale quickly and pursue projects that foster business growth and champion client success. “Switching to NinjaOne wasn’t just about upgrading our tools—it was about setting Global Tech up for future success. With a scalable, efficient solution, we can focus on what we do best: delivering top-tier IT support,” said Brown.
The team was able to migrate 30,000 endpoints from its legacy RMM to NinjaOne RMM in only a week and with zero disruption to their clients’ end users. Using NinjaOne’s extensive automation capabilities the Global Tech team created a custom script that they ran through the old RMM, generated the installer link through NinjaOne, pushed that out, and installed it. Once both agents were seamlessly running, they sent an uninstall command through the NinjaOne tool to remove the old RMM.
With a quick and painless technical migration complete, their change management concerns were essentially relieved. And, Global Tech hasn’t looked back since.
“Anyone who hasn’t made the leap to upgrade their systems from one of the ‘Big Three’ RMMs to a modern, cloud-based tool like NinjaOne, will be surpassed by the up-and-comers who can operate leaner because of better, more efficient tech,” said Head of Engineering, Adam Piazza.
Scaling with automation
NinjaOne’s automated patch management solution meaningfully improved the team’s patch compliance and resulted in more efficient patch management.
The team previously spent hours investigating reports of late or missed patches. Their previous tool’s lack of reliability resulted in up to 25% of their endpoints being patched manually to maintain compliance. The manual intervention handcuffed technician’s ability to work on more strategic growth initiatives.
Now, thanks to NinjaOne’s automated patch management, Global Tech can achieve 100% compliance without needing manual intervention and the process is 2-3X faster compared to the previous tool. The result was that Global Tech found that NinjaOne RMM could keep pace with its growth and that it unlocked the scale it sought.
Aryeh Czarka, Global Tech’s COO, noted, “At Global Tech, we don’t just use technology—we leverage it to drive efficiency, scalability, and innovation. NinjaOne has become a key part of that strategy, helping us stay agile and ahead of the curve.”
Built-in solutions that move the business forward
NinjaOne’s integration with Bitdefender makes it easy for their helpdesk to properly manage antivirus applications on client endpoints. When asked to rate the NinjaOne-Bitdefender integration, Piazza reported, “It’s easily a 10 out of 10 quality of life improvement.”
Another perk has been NinjaOne MDM. “NinjaOne simplifies remote management for mobile devices. The ability to seamlessly control iPads with NinjaOne MDM is a game changer, allowing us to apply the same security policies we configure on laptops to Apple devices,” shared Brown. The team already has 1,800 mobile devices monitored and secured with NinjaOne MDM and plans to add more in the coming months.
Ensuring business continuity with an easy-to-learn, intuitive RMM
Piazza noted that NinjaOne allows Global Tech to be more agile while ensuring business continuity.
Because the platform is so intuitive and easy-to-use they don’t have to worry about a long onboarding process when hiring new technicians. Said Piazza, “Traditional MSPs have a dedicated team of 3-5 people managing its RMM. It’s not a scalable business practice to have an RMM that only a handful of people know how to use. NinjaOne is so intuitive and easy to use that anyone can jump in and drive with very little training. This allows us to be more agile, and it protects our Business.”
NinjaOne’s intuitive UI/UX has also resulted in increased technician adoption. Devon Ward, Global Tech’s Director of Operations, shared, “Our techs are happier using NinjaOne. They’re more comfortable with it and their overall experience is better. And because of that, their quality of life at work is better.”
When considering the value his team has received, Brown reflected, “Global Tech isn’t just keeping up, we’re setting the standard. While others are stuck debating legacy RMMs, we’ve embraced the future with a solution that drives efficiency.”