BMC Helix Client Management vs Kaseya VSA

NinjaOne

Ratings

BMC Helix Client Management

Kaseya VSA

NinjaOne Logo®

Overall

4.1
4.0

4.8

Meets Requirements

8.9
6 responses
8.3
190 responses

9.2

905 responses

Ease of Use

8.1
7 responses
7.5
193 responses

9.3

912 responses

Ease of Setup

7
5 responses
6.8
154 responses

9.4

804 responses

Ease of Admin

9.3
5 responses
7.6
158 responses

9.5

80 responses

Quality of Support

9.5
7 responses
7
179 responses

9.4

876 responses

Ease of Doing Business with

9
5 responses
7.3
153 responses

9.6

808 responses

Product Direction (% positive)

7.7
5 responses
6.9
190 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

  • Patch management:
    BMC Helix ensures that all systems are patched to keep your IT network healthy.
  • Inventory management:
    The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
  • Software deployment:
    BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

  • Basic functions:
    Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
  • User interface:
    BMC Helix’s user interface could be improved to be easier to navigate and understand.
  • Set-up:
    Getting the platform to run smoothly may take some time.

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Missing features:
    Some G2 users have said that Kaseya does not offer many out-of-the-box features.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

NinjaOne

Why your peers choose us over BMC Helix Client Management and Kaseya VSA

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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