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Kaseya VSA vs PRTG Network Monitor

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NinjaOne

Ratings

Kaseya VSA

PRTG Network Monitor

NinjaOne Logo®

Overall

4.0
4.6

4.8

Meets Requirements

8.3
9.2

9.2

905 responses

Ease of Use

7.5
193 responses
9.2
73 responses

9.3

912 responses

Ease of Setup

6.8
154 responses
8.5
55 responses

9.4

804 responses

Ease of Admin

7.6
158 responses
8.5
55 responses

9.5

80 responses

Quality of Support

7
179 responses
8.4
63 responses

9.4

876 responses

Ease of Doing Business with

7.3
153 responses
8.8
51 responses

9.6

808 responses

Product Direction (% positive)

6.9
190 responses
9
67 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Kaseya VSA

Product Summary

Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.

Use Cases

Shortcomings

  • Lack of support for non-Windows devices:
    Users have reported that macOS does not receive adequate support.
  • Cost:
    Kaseya is one of the more expensive IT solutions due to charges for add-ons, long lock-in contracts, and inflexibility with licensing.
  • Complex interface:
    Being proficient with VSA requires a decent amount of training and can take a while to get up and running.

PRTG Network Monitor

Product Summary

Praessler PRTG Network Monitor is an infrastructure monitoring solution that empowers sysadmins and IT teams to keep track of network devices around the globe. PRTG Network Monitor simplifies collecting device status and health reports and sending out alerts for unusual metrics. Pricing plans are based on sensor-based licensing.

Use Cases

  • Remote monitoring:
    With remote monitoring functions, PRTG Network Monitor can detect device status, and other metrics that the sensors have been configured to measure.
  • Network management:
    PRTG provides visibility with dashboards that can display network conditions and issues such as network outages and traffic packet loss.
  • IT infrastructure security:
    Its alert and report system acts a first line of defense against malware and other network vulnerabilities, allowing users to act quickly.

Shortcomings

  • Limited features:
    PRTG focuses primarily on network monitoring, and some users have complained about lack of integrations.
  • Pricing:
    While they offer flexible plans, users have said that the sensor-based prices can become expensive with larger networks.
  • Alert issues:
    Reviewers have noted that there are several issues with alerts such as lack of alerts for issues other than outages and disruptive false positive notifications.

NinjaOne

Why your peers choose us over Kaseya VSA and PRTG Network Monitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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