Challenge
Turner and his ultra-lean team of twenty faced the seemingly daunting task of keeping pace with Vetcor’s unprecedented hypergrowth while managing, securing, and unifying 15,000 distributed endpoints (and counting).
Solution: Why Vetcor Chose NinjaOne
Fortunately, Turner, who had seen his fair share of cumbersome tools, knew there had to be a better way. He ditched the patchwork of single-purpose tools, and the gross inefficiency that accompanied it, to embrace the all-encompassing power of NinjaOne’s unified platform. He shared, “Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass. NinjaOne makes life so much easier.”
Results & Outcomes
Unifying, managing, and servicing 15,000+ devices within a single pane
Though Vetcor’s device footprint is diverse, including laptops, desktops, tablets, and servers running a mix of Windows, Mac, and Linux, NinjaOne brings enterprise endpoint management to a heel with its robust feature –set, all within a single pane of glass.
“We have NinjaOne deployed on over 15,000 endpoints, with around 14,000 endpoints online at any given time. Every one of our endpoints, including servers, workstations, and tablets, is managed and monitored by NinjaOne,” said Turner.
Turner’s team, though small, punches above its weight with NinjaOne by its side. Patching is fully automated and scheduled, keeping every device compliant, regardless of type or location. NinjaOne Patch Management saves Turner’s team 40-50 hours per month.
When it comes to service, NinjaOne’s fully integrated, instant remote access tool makes it as though Steve Webster, service desk manager, is directly in front of the device. If Webster can’t figure out how to fix the problem, he can easily invite another technician to help troubleshoot by sending a link to the workstation.
“In this post-Covid, hybrid world, NinjaOne has enabled us to create a collaborative virtual work environment,” said Webster. “It allows my team of 8-10 technicians to service nearly 900 unique animal hospitals nationwide.”
With reliable tools built into a single, unified platform, NinjaOne eliminates context switching and enables Vetcor’s fifteen-hundred-to-one endpoint-to-technician ratio.
“NinjaOne brings uniformity to chaos,” said Webster. “It truly is a force multiplier.”
Extending NinjaOne to mobile devices
As mobile devices became a bigger part of the employee ecosystem, Turner turned to NinjaOne MDM to manage the tablets used by Vetcor’s marketing and recruiting teams. NinjaOne MDM keeps track of any enrolled mobile device, ensuring compliance. Plus, it offers Turner peace of mind. If a tablet goes mising, he can quickly lock it down or wipe it clean.
The convenience factor is another positive. “Continuing to have our tools in a single pane saves my technicians time,” said Turner.
Backup saving…bacon?
The theme of consolidation continued with NinjaOne Backup. Turner automatically backs up every server and most workstations. Built-in reporting lets him quickly check which endpoints are backed up.
“NinjaOne Backup runs weekly on our servers,” said Turner. “We’ve had instances where servers fail, and thanks to NinjaOne Backup, we could recover and restore that data. NinjaOne Backup saved our bacon many times.”
Turner detailed a scenario where NinjaOne Backup came in handy. Essentially, an executive had left their laptop in the back of a cab. Fortunately, Turner utilized NinjaOne to wipe the device and NinjaOne Backup to restore the executive’s files onto a new device the next day.
Enhancing security with integrated antivirus
While automated patch management and the ability to wipe and restore devices bolsters security, NinjaOne takes it further with integrated antivirus tools.
“The SentinelOne integration simplifies the deployment and monitoring of our antivirus solution,” said Turner. “I don’t have to leave NinjaOne to see what’s happening; it’s all in the dashboard. NinjaOne makes it very easy to see and respond to threats in real-time.”
The cat’s meow: the NinjaOne experience
Yes, replacing over a dozen tools in one fell swoop with NinjaOne screams ROI, but for Turner and Webster, it boils down to an exceptional, unrivaled customer-obsessed UX.
“NinjaOne’s single pane approach makes my life easier. I can maintain a lean team that services all of Vetcor’s clinics. Plus, NinjaOne frees up our time to work on more strategic initiatives like building the infrastructure required for an online pharmacy,” said Turner.
Added Webster, “NinjaOne is an extension of myself. I use it every single day. But the biggest value is that there’s an entire team of people looking at their customers’ needs and coming up with new innovations.”