Connectwise Automate vs Pulseway

NinjaOne

Ratings

Connectwise Automate

Pulseway

NinjaOne Logo®

Overall

4.1
4.5

4.8

Meets Requirements

8.4
98 responses
8.9
44 responses

9.2

905 responses

Ease of Use

7.2
99 responses
9.2
44 responses

9.3

912 responses

Ease of Setup

6.2
61 responses
8.9
36 responses

9.4

804 responses

Ease of Admin

7.1
61 responses
9
36 responses

9.5

80 responses

Quality of Support

7.4
93 responses
8.5
39 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
9
35 responses

9.6

808 responses

Product Direction (% positive)

6.9
97 responses
8.4
43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

  • Difficult implementation:
    Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Shortcomings

  • Mac and Linux support:
    Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets.
  • User-friendliness:
    Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand.
  • Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.

NinjaOne

Why your peers choose us over Connectwise Automate and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources

Connectwise Automate

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start your 14-day trial

No credit card required, full access to all features