Pulseway vs SuperOps

NinjaOne

Ratings

Pulseway

SuperOps

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Overall

4.5
4.6

4.8

Meets Requirements

8.9
44 responses
8.9
107 responses

9.2

905 responses

Ease of Use

9.2
44 responses
9.1
109 responses

9.3

912 responses

Ease of Setup

8.9
36 responses
9.1
94 responses

9.4

804 responses

Ease of Admin

9
36 responses
9
94 responses

9.5

80 responses

Quality of Support

8.5
39 responses
9.6
106 responses

9.4

876 responses

Ease of Doing Business with

9
35 responses
9.4
94 responses

9.6

808 responses

Product Direction (% positive)

8.4
43 responses
9.9
107 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Shortcomings

  • Mac and Linux support:
    Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets.
  • User-friendliness:
    Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand.
  • Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.

SuperOps

Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

  • Patch management:
    Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
  • IT automation:
    SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
  • IT asset management:
    Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Shortcomings

  • Lacks many features:
    As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
  • Ticketing issues:
    SuperOps ticketing feature lacks quality-of-life features and can be buggy.
  • Limited integrations:
    G2 reviewers have said that the list of third-party integrations still needs to be expanded.

NinjaOne

Why your peers choose us over Pulseway and SuperOps

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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