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Goverlan vs Pulseway

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NinjaOne

Ratings

Goverlan

Pulseway

NinjaOne Logo®

Overall

4.5
4.5

4.8

Meets Requirements

9
8.9

9.2

905 responses

Ease of Use

8.9
288 responses
9.2
44 responses

9.3

912 responses

Ease of Setup

8.9
230 responses
8.9
36 responses

9.4

804 responses

Ease of Admin

8.9
233 responses
9
36 responses

9.5

80 responses

Quality of Support

8.9
251 responses
8.5
39 responses

9.4

876 responses

Ease of Doing Business with

9
217 responses
9
35 responses

9.6

808 responses

Product Direction (% positive)

8.8
289 responses
8.4
43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Goverlan

Product Summary

Goverlan is an EasyVista company that offers remote management solutions for IT teams and MSPs. Now known as EV Reach, Goverlan enables IT professionals to improve customer support with remote access, infrastructure monitoring, and process automation. Users also gain access to Goverlan’s administration and diagnostics tools, which allow for behind-the-scenes monitoring and control over devices.

Use Cases

  • Remote access:
    Quickly access and troubleshoot endpoints from any location with secure remote support.
  • IT process automation:
    Automate endpoint tasks or Active Directory objects to streamline workflows.
  • Reporting & administration:
    Gain insight and control over your devices and IT environment with comprehensive reports and administration features.

Shortcomings

  • Complicated UI:
    User interface is difficult to navigate, which leads to issues using the software.
  • Stability issues:
    Software can freeze, crash, or other stability issues frequently arise, requiring a system restart to fix.
  • Limited compatibility:
    Software does not support widely-used operating systems, such as Linux, and many features are only available for 64-bit systems.

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Shortcomings

  • Onboarding Fee:
    Users shared their criticism of the mandatory onboarding fee designed for new customers who want a personalized implementation experience.
  • Inferior Customer Support for Linux Users:
    Pulseway’s customer support team could do better at addressing inquiries from Linux users.
  • App Issues:
    Some users have expressed criticisms of Pulseway’s mobile app. This includes the lack of similar capabilities as the web interface and desktop version, as well as the user interface itself.

NinjaOne

Why your peers choose us over Goverlan and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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