Ratings
Bravura Optitune
Pulseway
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Bravura Optitune
Product Summary
Bravura OptiTune is an entry-level, cloud-based remote monitoring and management (RMM) solution with the tools that MSPs and small IT departments need to manage servers and workstations. OptiTune offers a cost-effective solution that allows technicians to monitor and secure devices and deploy applications and patches from a single console. It comes with remote access that allows technicians to access devices and provide assistance to remote users.
Use Cases
- Remote management:
OptiTune can monitor the status of corporate devices and assist employees with its built-in Remote Assistance feature. - Application management:
Applications can be deployed, configured, and patched from one web-based console. - Endpoint security:
OptiTune keeps devices up-to-date and can detect malware, allowing technicians to resolve any security threats.
Shortcomings
- Limited scalability:
OptiTune is limited to only five thousand computers in one organization, which can limit the growth of an IT environment. - Lack of support for some OS and devices:
Users have reported that the solution lacks adequate support for Linux products and mobile devices. - Missing features:
Users have expressed frustration that some essential features, such as an integrated chat in remote support sessions, and customizable reporting, are not available.
Pulseway
Product Summary
Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.
Use Cases
- Automation:
Users can rely on Pulseway’s automation of repetitive IT tasks for time efficiency. - Real-time Management:
Pulseway provides live visibility of servers, workstations, and network devices from any device. - High Configurability:
Pulseway’s configurable nature allows users to receive notifications for specific events they need to monitor.
Shortcomings
- Mac and Linux support:
Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets. - User-friendliness:
Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand. - Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.
NinjaOne
Why your peers choose us over Bravura Optitune and Pulseway
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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