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Bravura Optitune vs Pulseway

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NinjaOne

Ratings

Bravura Optitune

Pulseway

NinjaOne Logo®

Overall

4.3
4.5

4.8

Meets Requirements

8.7
8.9

9.2

905 responses

Ease of Use

9.3
5 responses
9.2
44 responses

9.3

912 responses

Ease of Setup

0 responses
8.9
36 responses

9.4

804 responses

Ease of Admin

0 responses
9
36 responses

9.5

80 responses

Quality of Support

0 responses
8.5
39 responses

9.4

876 responses

Ease of Doing Business with

0 responses
9
35 responses

9.6

808 responses

Product Direction (% positive)

10
5 responses
8.4
43 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Bravura Optitune

Product Summary

Bravura OptiTune is an entry-level, cloud-based remote monitoring and management (RMM) solution with the tools that MSPs and small IT departments need to manage servers and workstations. OptiTune offers a cost-effective solution that allows technicians to monitor and secure devices and deploy applications and patches from a single console. It comes with remote access that allows technicians to access devices and provide assistance to remote users.

Use Cases

  • Remote management:
    OptiTune can monitor the status of corporate devices and assist employees with its built-in Remote Assistance feature.
  • Application management:
    Applications can be deployed, configured, and patched from one web-based console.
  • Endpoint security:
    OptiTune keeps devices up-to-date and can detect malware, allowing technicians to resolve any security threats.

Shortcomings

  • Limited scalability:
    OptiTune is limited to only five thousand computers in one organization, which can limit the growth of an IT environment.
  • Lack of support for some OS and devices:
    Users have reported that the solution lacks adequate support for Linux products and mobile devices.
  • Missing features:
    Users have expressed frustration that some essential features, such as an integrated chat in remote support sessions, and customizable reporting, are not available.

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Shortcomings

  • Onboarding Fee:
    Users shared their criticism of the mandatory onboarding fee designed for new customers who want a personalized implementation experience.
  • Inferior Customer Support for Linux Users:
    Pulseway’s customer support team could do better at addressing inquiries from Linux users.
  • App Issues:
    Some users have expressed criticisms of Pulseway’s mobile app. This includes the lack of similar capabilities as the web interface and desktop version, as well as the user interface itself.

NinjaOne

Why your peers choose us over Bravura Optitune and Pulseway

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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